- Guardian: Facebook ‘tracks all visitors, breaching EU law’ (7 min read)
- WSJ: Google Avoided FTC Probe but Others Loom (1 min read)
- Fusion: How Facebook could kill the news brand (4 min read)
- Seth Godin: Direct marketing (and the other kind) (5 min read)
- WSJ CMO: Wooing Advertisers Gets Even Harder For Mid-Sized Web Publishers (3 min read)
- Digiday: Why A+E Networks is bullish on Vessel (3 min read)
- MediaPost: FTC Defends Decision Not To Prosecute Google (2 min read)
- Digiday: WTF is cookie stuffing? (3 min read)
Category results for "Perspectives"

DCN’s Recommended Reading: Week of April 2, 2015

On Lions and Lambs
We’ll use this space going forward to bring you a quick recap of the month: ICYMI. So let’s take a look back at March, which proved to be a month that delivered few answers. The most popular question by far was how to deal with Facebook: Are they a lion or a lamb? Should you hold back your crown jewels as Nick Denton argued last month at Code/Media or is it inevitable that you must go where your audience is going. Some even argue that Facebook has already won. The debate on this one is far from over.
The hotly anticipated Net Neutrality Order was released on March 12th and it matched up quite nicely with DCN’s filed comments to the FCC. In fact, we were cited four times in the final Order, all in areas vital to content creators such as free speech and innovation. And in just a matter of days, the first lawsuits challenging Net Neutrality were filed.
Sadly, if unsurprisingly, there was very little activity as a result of the White House release of its Privacy Consumer Bill of Rights. This is unfortunate as it was intended to be a conversation starter. Consumers will be the ultimate losers if these important issues fall by the wayside as they’re left without any legitimate options to protect their privacy as they browse across the web. This will continue to drive down their trust in digital media including the publishers (and marketers who fund it). We’ve started to more closely track the rise in adoption rates of ad blocking software and urged companies to “connect the dots” between the nefarious web and a new generation of users who are blocking out all ads.
In related news, Nielsen purchased one of the largest data brokers on the planet. And Oracle purchased BlueKai last year. Which DMP is next? This is a question that should be on your mind.
DCN spent time at a number of industry events in March. The ARF (Advertising Research Foundation) had their annual Re:Think conference March 16-18th in NYC where researchers from all over media came together to debate the future of their craft. The 4As held their annual Transformation conference while the ANA held its Media Conference. Both conferences set record attendance. “Trust” seemed to be a common theme as the buy side deals with the black box of programmatic ushering in arbitrage, rebates, and junk ads and at its worst non-human traffic. Automation isn’t going away; it is part of our future. Nevertheless knowing who you’re doing business with and how they do business will become key themes to good automation practices.
As part of our effort to expand our footprint and influence in DC, DCN sponsored the Center Democracy and Technology’s annual “Tech Prom,” which is attended by thousands of tech policy people from companies and consumer advocacy groups as well as all the major policymakers from the FTC, FCC and Capitol Hill. Chris Pedigo, DCN’s SVP for Government Affairs was recognized on the Host Committee.
DCN launched a couple events of its own in March starting off the month with its first “Digital DC” event graciously hosted by member company, National Geographic. March closed with DCN traveling to Vail, CO where I had the opportunity to host the Publisher Town Hall at Digiday’s Publishing Summit. Digiday EIC Brian Morrissey and I also moderated the first “DCN: The Next Conversation” over a private dinner with a number of senior execs at DCN member companies. We had some great discussion about creating energy across diverse workforces, specializing in skills and adapting to the accelerating change all around us.
Also in March we launched the first of several Board committees to leverage the expertise and input of our members to drive action on key issues that impact the business of digital content companies. The first two committees focus on Fraud and Viewability and are charged with identifying initiatives that DCN can develop to move the needle by influencing the industry debate and providing resources to the membership on these topics.
And finally I want to say R.I.P to GigaOM. Gone before its time, it reminded us how fleeting success can be in digital media. DCN exists to pave the way for the trusted content of the future. This means building and evolving sustainable brands which can stand the test of time. Om Malik’s creation produced thought-provoking work created by some of the most provocative and hard-working reporters in the business. But the forces at work in digital media are powerful ones and GigaOM vanished as quickly as it appeared.
These March lions show no sign of going out like lambs any time soon.

Data-driven design: informing readers’ deeper desires
So much of digital publishing is now focused on the post-mortem: What happened on my site? Which stories performed well? Which stories did my audience share? Are those two things equivocal? How can we do better next time?
The emergence of data as a publisher’s new best friend in answering those questions is a compelling development, provided publishers have the tools and teams to act on this new information. Understanding audience behavior and patterns can inform everything from the way that editors plan and program content to the new products publishers build (or, just as importantly, don’t build).
Unfortunately, the constituent who consistently gets left out of the post-mortem is the most important one: the reader. Maybe it’s time to reconsider.
A while back, my colleague Elizabeth thought her HuffPo app was actually including her in the postmortem – by telling her how she was doing as a reader.
More than most people I know, Elizabeth is acutely aware of the kinds of stories she typically reads and makes no apology if they skew towards, say, “lighter” categories in Entertainment. (She is, for the record, a whip-smart graphic designer.)
So it was with great delight she observed that News and Tech & Innovation appeared foremost in her category navigation, ahead of even Comedy (which she’s constantly trying to get me to appreciate more as a pastime). The order of these Categories, she insisted, was moving periodically according to her recent reading habits. The fact that, at that moment, News and Tech were ahead of her self-described favorites, was evidence that she was blossoming into the well-rounded reader she aspired to be.
Neither of us was entirely sure her HuffPo app was actually playing back this data to her, but in a way it didn’t matter because it provided an interesting perspective: What if publishers explicitly reflected back our current regimen of content? What could that do for our relationship with publishers – and engagement with their content?
Most of us would like to think we’re relatively informed readers, even if we’re not up on the very latest in global politics or other proxies we use for “being informed.” And most of us would admit we have some guilty pleasures mixed in there too — from listicles to cat videos to celebrity gossip, few of us are completely immune to the appeal of these stories, no matter how frivolous or motivated by schadenfreude.
To stretch the nutrition metaphor a bit, maybe some sort of “content pyramid” would help us identify and organize the optimal consumption of each “content group” specific to our needs.
Theoretically, this is a utility publishers could provide with their growing data fluency. Opting in to an interaction like this could fulfill a need – not too far removed from why we share content on our social networks – in the form of validation; it could serve as a measure of reassurance, encouragement, or simply well-defined information on what kinds of readers we are (kind of like a less cynical Buzzfeed quiz), and by extension, the people we aspire to be. At its most basic function, a utility like this would communicate that the publisher and the reader had in fact entered into a relationship predicated on consideration and appreciation of the reader’s time and habits.
For publishers it could even be used to incentivize audiences to step up their engagement with certain categories or products e.g. rewarding users who hit a certain threshold with access to exclusive content. It might even be a service worth paying for.
We’re starting to see signs that publishers are moving towards more relationship-building cues via reader utilities. The Pool, a new site from 6 Music presenter Lauren Lavern and former Cosmopolitan and Red Magazine editor Sam Baker joins the likes of Medium in telling readers right up front how long it will take to consume each story. The Pool goes a step further and lets users search for content based on how much time they have.
A logical next step in this more personal approach to publishing would be to not just reflect what users should read based on their habits, but to let them know what they are in fact reading, acting as the mirror that journalism has always purported to be, albeit on a larger cultural scale. In digital, publishers have the opportunity to project that responsibility down to an individual level.
Brandon Carter is a Content Specialist at Outbrain (@brandedcarter @Outbrain). He began his career as a staff journalist for the Maine weekly ‘The Coastal Journal’ before moving to New York and joining the product licensing divisions of Peanuts Worldwide and Sesame Workshop.

What’s Not to Like about Facebook’s Content Play
By now, you’ve probably heard the news that Facebook is in talks with a select set of media companies about the possibility of publishing their original content directly inside the social network’s platform. The New York Times reported on its own involvement in these discussions (very meta), citing the allure of improved access to Facebook’s 1.4 billion members and the possibility of a native advertising revenue share (provided, of course, the publishers agree to strip out their own ads in favor of Facebook-sold ad units), while cautioning (it’s own decision makers?) about the risks of cannibalizing legacy revenue streams and losing control. Despite scant details about the deals in discussion, that piece has sparked a predictable flurry of opinions—both pro and con—and this is mine.
Given the prominence of the companies that have taken seats around the negotiating table—from venerable stalwarts like the Times and National Geographic to social publishing powerhouses like Buzzfeed—the implications are clear: Facebook has already beaten you in your own business.
Let me explain where I’m coming from.
As a publisher you might have spent the past six or so years grappling with the gradual shift of consumer attention and loss of media spend to the likes of Facebook. As a digital strategy consultant, I’ve spent the same six years watching big brands get burned by the heat of the social giant’s rising star.
Back in 2009, major marketers saw the opportunity to get in front of Facebook’s 200 million members as tantamount to running a Super Bowl spot every day – for free, as long as they were willing to expend a little social media elbow grease. Over time though, these same brands discovered that the real cost of building their fan communities on leased land would be much, much higher.
Changes to Facebook’s layout buried branded applications (at the time, the main engine for Page growth) on ‘tabs’ that drew little to no traffic when not promoted with an often-substantial Facebook ad buy. Changes to Facebook’s newsfeed algorithm reduced organic reach to the low single-digits for brands unwilling to pay to promote their posts.
In the end, these same brands learned that they had been duped into paying to communicate with their own most loyal customers not once, not twice, but several times over. Six years later, many brands still struggle to pinpoint a return on their now-considerable social media investments, yet find themselves unable to extricate themselves from a relationship that clearly benefits one partner more than the other (consider Facebook’s own valuation vs. that of many of the Fortune 500 brands that have funded its growth.) A sharecropping analogy springs to mind—with the already wealthy land owner getting richer while the farmers tilling their patch of borrowed soil scape by with a mere subsistence.
If you concede that history does indeed repeat, you can anticipate how things might go for the media industry. Publishers, now hooked on Facebook as a key source of free website traffic—traffic that many publishers are seeing slip as they fall victim to the same algorithm changes that have buried posts from other brands—seem eager to forfeit digital ad revenue and access to consumer data in order to reach more of the network’s users while earning a share from Facebook’s mighty social ad machine. At first, the cost might seem low. Over time, it will prove to be quite high, although not necessarily in the way you might expect.
In a recent TechCrunch piece, Havas Media’s senior vice president of strategy and innovation Tom Goodwin rightly contends that Facebook has already grown into the world’s most popular media owner despite the fact that it creates no content. (Or, as I wrote earlier, they’ve already beaten you in your own business.) Goodwin is also quick to point out that in this digital age “the interface layer is where all the value and profit is [sic].” It’s this latter point that should give any media owner pause.
In choosing to enter into a direct publishing engagement with Facebook, media companies commoditize their content while ceding the more valuable interface layer to someone else. While media companies fret about losing control over their content, they should actually be more panicked about losing control over their own customers. And if the reports are accurate, the Facebook deal is a double-doozy as media companies lose control over both advertiser relationships and consumer relationships as part of the bargain.
Now, some might argue that sacrificing control over the interface layer is the small price we pay in order to meet our increasingly social and mobile consumers where they already are. The big brands that flocked to Facebook made this same argument, and rightly so, given that their websites—unlike yours—were indeed places where no consumer wanted to be.
Today though, the smartest brands—ranging from Coca-Cola and Red Bull to American Express OPEN and Sanofi’s diabetes business unit—are reimagining their corporate websites as rich, relevant, resonant media destinations, as the definitive go-to places for people with shared purpose and passion. I don’t need to tell you that marketers are becoming media companies, striving to build the very thing that media brands like yours have had all along: loyal followings that seek out the best content they can create.
Do brands like these also have robust, multifaceted strategies that govern the ways they syndicate content to third party sites, engage with outside content creators and opinion leaders, spark conversation among advocates on a wide array of social channels? Of course they do. But they’re gradually (re)learning that the consumer who engages with them directly in a deep, immersive media experience is far more valuable than one who scrolls by a passing presence in someone else’s content feed.
It’s ironic then, that as more and more marketers hail content as king, major media companies would commoditize their content while giving Facebook keys to the kingdom. I worry that media companies may be opting for the easy option because doing the right thing seems so hard. Unfortunately, they may be sacrificing their own right to win as the primary interface between companies and consumers, and between consumers and content.
It’s easier to let Facebook deliver reach (and maybe a share of new revenue) than it is to ask yourself, “What must we do in order to win in the digital age?” Answering that question requires media owners to challenge assumptions; rethink the role they play in the lives of their lapsing consumers; reimagine corporate culture, company structure, revenue models, content strategies, and what it means to be in the media business today.
Greg Verdino is an independent consultant who specializes in business strategy, digital transformation, and marketing innovation. He helps global enterprises and growth companies solve complex challenges with digital era thinking. Learn more at www.gregverdino.com.

How Promiscuous Should Publishers Get with Content on Social?
The mantra for digital has always been to serve the news and information where people are, on their schedules, when they want it. So the question now is how far should publishers go to serve them?
Some publishers are pushing the envelope, figuring that creating original content on social media will bring in more attention, more eyeballs and perhaps more chance to distribute native ads—even if that flies in the face of so many social media editors who link, link and link to drive traffic from social media back to the mothership.
But BuzzFeed, for one, could care less about the mothership. At the recent SXSW confab, BuzzFeed co-founder Jonah Peretti announced that BuzzFeed earns 18.5 billion impressions from Facebook, Twitter and Pinterest. And Facebook and YouTube have been the go-to destination for BuzzFeed’s videos—not BuzzFeed.com.
And BuzzFeed is not the only outlet with promiscuous content on the web, although it may be the ringleader. The women’s content site Refinery29 is also taking a stab at creating content directly for Facebook. “What we are seeing is the end of the web-centric, desktop-centric era and the dawn of the mobile and social age,” Refinery 29 founder Philippe von Borries explained of its strategy.
Original to Facebook
A recent NY Times report showed just how serious Facebook is in getting publishers to post original stories directly onto Facebook. Facebook is in talks with BuzzFeed, National Geographic and the New York Times about serving content within Facebook and then sharing ad revenues.
“Such a plan would represent a leap of faith for news organizations accustomed to keeping their readers within their own ecosystems, as well as accumulating valuable data on them,” the piece contended. “Facebook has been trying to allay their fears.”
And more social networks are enticing original content with their own native players too.
“Twitter also has a video player and acquired its own live-streaming video app, Periscope. Pinterest has been moving to embrace native content on its site,” Jason Abbruzzee wrote in an analysis for Mashable. Snapchat’s “Discover” module includes several known media companies, including the Daily Mail, publishing content exclusively for their channels on Snapchat as well.
In his Media Equation column last fall for the New York Times, the late David Carr wrote about the growing relationship—and tension—between Facebook and publishers. “For publishers, Facebook is a bit like that big dog galloping toward you in the park,” he began his piece. “More often than not, it’s hard to tell whether he wants to play with you or eat you.”
And this is how many players in the news industry often see Facebook. The New York Times’ media reporter Ravi Somaiya once wrote that Facebook “is becoming to the news business what Amazon is to book publishing—a behemoth that provides access to hundreds of millions of consumers and wields enormous power.”
On the one hand, Facebook is valuable real estate and practically guarantees to publishers that users will see their content. Others have pointed out that the mobile experience on Facebook is much better than that of most websites, and with more and more users having a mobile-first experience, this is an important fact.
Losing Control
While digital native publishers such as BuzzFeed and Refinery29 can more easily make original content plays on social, traditional media publishers have more to lose. Time spent on social platforms means less time users are spending on actual websites—and media outlets have generally relied on web traffic to make money from online advertising. In an age where publishers are searching for a steadier, sustainable business model, it’s a tough call to give up those advertising dollars, not to mention editorial control.
“Ultimately it’s about how we can monetize,” Martha Stewart Digital’s Janell Pittman told WSJ’s Mike Shields. “And for now, nothing beats the economics of a site that you control. That’s always a better situation than a rev share, even if you have the best deal with a partner.”
Shields pointed out that part of the reason sites such as Refinery29 can take advantage of Facebook is that “they don’t have a legacy media business to protect, or revenue streams dominated by resource-intense vehicles like print.” Another reason is that Refinery29—like BuzzFeed—relies heavily on sponsored content. This type of native advertising within websites means that media outlets aren’t necessarily dependent on traditional web traffic. Just take a look at BuzzFeed’s post with the elusive “Dress” that mind-boggled the entire Internet. BuzzFeed didn’t make any money from that post’s record traffic, but, as Abbruzzee wrote, “In some ways, the Dress acted as an in-house ad for BuzzFeed’s skill in reading a room, drawing traffic for viral hits.”
It may still be too early to say whether social giants such as Facebook should become a major distributor of original content from publishers. But it’s becoming more difficult to ignore Facebook’s 1.4 billion users and their steady attention on FB’s mobile app.

DCN’s Recommended Reading: Week of March 26, 2015
- TechCrunch: Media Tech And Venture Capital (5 min read)
- Poynter: How Vox Media gets readers to share on Facebook (3 min read)
- INMA: Think all news media companies have the same value proposition? Think again (4 min read)
- The Baffler: Purple Reign – The unmaking of Yahoo (43 min read)
- The Guardian: Guardian appoints Katharine Viner as editor-in-chief (4 min read)
- NPR News: Robot Reporters: Software Turns Raw Data Into Sports, Financial Reports (3 minute listen)
- Digiday: One year in: What The Guardian’s content studio has learned (3 min read)

DCN’s Recommended Reading: Week of March 19, 2015
- Jay Rosen’s Press Think: Full Stack Credibility (7 min read)
- New York Times: Gigaom’s challenges: poor leadership, spending beyond means, inattention to long term problems (7 min Read)
- New York Times: Biggest Advertisers Are Sending Their Dollars to Digital (2 min read)
- Washington Post: Why some are terrified by the idea of a Google truth machine (5 min read)
- Ad Age: New-Media Powers Say They’ll Be Profitable Soon. Don’t Ask About That Facebook Plan (3 min read)
- Reynolds Journalism Institute: In the new news ecosystem, getting paid means: personalizing, bundling, and wholesale-retail pricing (16 min read)
- PBS MediaShift: Journalism and Social Media: It’s a Love-Hate Affair (5 min read)

Between Consumers, Innovators and Open Internet, FCC Chooses All of the Above
Last week, the FCC released the details of its Net Neutrality order. Looking past the sound bites from both sides of this debate, the FCC appears to have a struck a delicate balance that will ensure consumers can continue to enjoy access to the digital content and experiences they love and, at the same time, preserve the ability of current and future content creators to innovate.
The crux of the order is the ban on blocking, throttling or prioritizing content. Rightfully, the FCC is seeking to preserve consumers’ unfettered access to content or experiences on the Internet. Just as importantly, however, the order also protects the ability of content creators to reach their audience without having to seek the blessing of the ISPs.
In the absence of this order, future content creators might have to pay ISPs just to receive fair treatment of their content or, worse, find themselves shut out in favor of content created by affiliates of the ISP. To be clear, large and established corporations would probably do very well in a world where broadband providers served as gatekeepers of the Internet – the small and game-changing innovators, well, not so much. The FCC should be applauded for going to great lengths to ensure that the consumer experience and content creators are protected.
Another key component of the order is the requirement that a broadband provider provide transparency about “the network management practices, performance, and commercial terms of its broadband Internet access services.” This kind of transparency is vital to helping consumers fully understand the internet services they have purchased and whether they are getting full value. This information is also critical to content creators who need to know that new applications, content and services will operate as expected.
The FCC also declined to waive (or “forebear”) the consumer privacy requirements under Title II although they won’t apply them immediately. Instead, the commission intends to hold a workshop to explore how the Title II privacy provisions should be implemented to protect consumer privacy. As the FCC rightly notes, “broadband providers serve as a necessary conduit for information passing between an Internet user and Internet sites or other Internet users, and are in a position to obtain vast amounts of personal and proprietary information about their customers.” As we’ve written about before, and the FCC agrees, consumer trust is critical to harnessing the full potential of broadband internet services.
We argued in our comments to the FCC last summer that the FCC should focus their work on the consumer experience. With this order, the FCC has taken important steps to encourage investment and innovation in content creation for consumers, and ensure that the Internet is an open platform that supports consumer choice and the open exchange of ideas and information.

Financial Times Research Shows Context Matters for Digital Advertising
Publishers would have you believe that environment matters more than ever when it comes to the effectiveness of digital advertising. The Financial Times wanted to make this more than a theory. To that end, on March 4th, 2015 Daniel Rothman, director of marketing and insight at the Financial Times, presented The 2015 Halo Study – new research that set out to test (and prove) that environment matters more than ever in digital advertising. While this is not the first time this type of research has been conducted (i.e., BBC’s Advertising Dress Test, IAB’s VW campaign test, and DCN’s Branding on Display Research), it’s easy to understand the need for regular updates to this research given the constantly evolving digital landscape.
“This research highlights for advertisers the importance and relevance of websites affiliated with traditional media companies and helps educate (in Halo’s case, using neuroscience) how brands are clearly viewed depending on the environment that they appear within,” Rothman said.
The FT study coined and defined the term “Observable Halo Effect”: the subconscious perception that brands that have ad placements next to high-quality content benefit from the “halo” of that publishers brand, creating trust, and positive measures for their brands. The FT research looked at six brands and nine content providers; brands with ads on the more established content providers (FT, New York Times, Wall Street Journal and Bloomberg) garnered significantly higher brand perceptions, or Observable Halo Effect, compared with brands with ads on emerging sites (Huffington Post, BuzzFeed, Drudge Report, Twitter and LinkedIn).
Rothman noted that “Commissioning a project such as our FT Halo Study is a significant financial and time commitment. Many brands and even smaller agencies may be unable to make investment into projects such as this. We are happy to share all the findings with all marketers and agencies– and have already begun to do that across the US and UK.”
Additional findings from The 2015 Halo Study:
- Not all content providers are equal. Established content providers are more likely to be perceived as high quality, trustworthy, and more prestigious than non-traditional media owners.
- You can’t fit a square peg in a round hole. When consumers act like media planners, they place 50% more ads in established content sites compared with emerging sites.
- Right environment = implicit added value to a brand. Customers implicitly have a higher perception of the brand and a quicker reaction time indicating the best natural fit with established content providers. The same attributes — especially high quality and trustworthy — are what people look for in new products and services.
After presenting his findings, Rothman moderated a panel of marketers and agency executives to discuss the results. The panelists were Christine Bacon, Head of Advertising at Allianz Global Investors, David Rosenbaum, EVP, Group Account Director – LVMH at Havas and Matt Hickerson, Managing Director, Marketing & Communications at Macquarie Group.
Some takeaways for agencies and marketers from Rothman’s panel:
- Ask questions. Before picking content partners, brands must ask themselves:
What is the brand’s DNA?
What are my goals and what am I trying to accomplish?
What is the right audience?
Is the content provider the right environment for my brand?
- Brand reputations matter. Brand perception can change based on platforms. Smart brands want to be in smart environments.
- Quality over quantity. Brands are looking for quality interaction and will only make an impact if there is the right integration. Being on many different platforms and in front of a myriad of audiences is not always the answer.
- Content adjacency is key. Content adjacency problems are an ongoing issue. Brands can mitigate risk with high quality and collaborative briefs that focus on desired goals and outcomes.
- Thoroughly evaluate platforms. Well-established brands are not always looking to rush into new environments. And in certain categories (such as financial institutions and luxury products), many choose not to unless there is proven success by similar brands. Brands should properly evaluate each platform they partner with – it’s not always about being the first.
“The Halo Study is an example of the commitment that FT has to providing our clients and the advertisement community at large with unique market insights. One of the advantages of the Financial Times is that we invest significant funds into analytics, which include campaigns performance analytics, brand lift studies, brand tracking studies as well as larger macro industry trend pieces,” said Rothman. While The Halo Study may not repeated for another two to three years, we can expect to see more research from the FT this year, including a study of Opinion Leaders and a Media Engagement study.

Building a Business Case for Keeping Comments Sections
There was a time when online comments below stories enhanced and strengthened the stories with added commentary, smart insights and timely corrections from readers. Unfortunately, that only lasted until the first ad hominem attacks came. Then spammers. Then outright harassment.
So publishers are torn between wanting to keep readers engaged (and on the site) or streamlining operations and content so they don’t get pulled down into the swamp of trolls. Lately, publishers such as Re/code, Chicago Sun-Times, Bloomberg and Reuters have eliminated some or all comments. But others, like the New York Times, value reader comments but limit them to certain stories and close them after specified time periods.
The bottom line is that each community is different, with a site like Popular Science wanting to ward off climate-change deniers and a place like Reddit trying to keep things as open as possible. And what fits one business doesn’t fit another. Local news sites typically want more engagement with readers who live in their community, while a wire service like Reuters doesn’t really “live” in any community.
No Comment
There are many reasons to cut comments entirely. A recent study led by University of Wisconsin-Madison professor Dominique Brossard found that comments can change readers’ perception of the article. “Uncivil comments not only polarized readers, but they often changed a participant’s interpretation of the news story itself,” she and her co-author Dietram Scheufele wrote in a New York Times Op-Ed.
Another important reason to kill them is that comments and conversation have moved on to social networks such as Facebook and Twitter, where articles are being shared. Thus, publishers begin to question the resources required to moderate comments (The New York Times has 13 moderators) if they don’t pay enough of a dividend.
Dan Colarusso, executive editor for digital at Reuters told me in our recent PBS MediaShift Mediatwits podcast that they hadn’t seen a drop-off in engagement on Reuters after removing comments from news stories. “The normal organic users to our site weren’t engaging,” he said. “It was a fraction of 1% increase in engagement on our site from comments… So we decided to cull them out of there. And our wire service reporters don’t have the time to interact.”
It makes more sense for Reuters.com to keep comments on blog posts and opinion pieces, Colarusso said, because those stories, and their writers, are already associated with providing opinions and personal views. Reuters, as a brand, is not.
Moderate Comments
There are middle grounds, too. The Huffington Post, for example, banned anonymous comments in 2013 and has since instituted a system where readers must log in using their Facebook accounts. Though this has earned mixed reviews from its readers, some of whom don’t like giving personal information to Facebook, it’s proved useful for HuffPost in terms of accountability. “We’ve seen a marked [decrease] in the number of fake accounts in our system. It’s also helped with getting more quality comments and positive conversation as opposed to criticisms or insults,” Huffington Post community director Tim McDonald told Digiday last year.
The Engaging News Project released a study recently that showed that there are ways to increase civility in online comments. If journalists interact with commenters, the tone usually improves. Plus, some publishers such as Gawker do a better job of designing comments to highlight the best ones. And algorithmic systems that automatically flag cursing or spam in comments can help.
In the end, news outlets have to analyze the purpose of their comments to make the business decision that’s right for them. Is the purpose of commenting to encourage a community that fits in with the news organization’s brand? If so, then perhaps keeping a commenting system in-house is a must, so the organization can maintain control of that brand and identity. But if the purpose of comments is to drive engagement back to a news website, then referrals from social media — and therefore, commentary that takes place on social media — might be the best fit.
Or if the point of commenting is to encourage high-level discussions, then perhaps you have to make the process of commenting attractive only to those who really care — like Tablet Magazine’s announcement that it plans to charge would-be commenters.
We’ve seen social media take on so much heat and discussion, but publishers will have to weigh whether they want to improve commenting and discussion on-site or cede another territory to the social giants.
Listen to the whole Mediatwits podcast discussion on online comments here:

DCN’s Recommended Reading: Week of March 12, 2015
- AdAge: Another Round of Web Redesigns Brought to You by ‘Viewability’ (4 min read)
- CJR: Can Tony Haile save journalism by changing the metric? (16 min read)
- WSJ: The Most Powerful Player in Media You’ve Never Heard Of (6 min read)
- AdAge: Former Mediacom CEO Alleges Widespread U.S. Agency ‘Kickbacks’ (3 min read)
- Fusion: How an advertising company put a ‘marijuana cookie’ on your computer to get weed legalized (8 min read)
- LinkedIn: The New New in Digital Advertising (10 min read)
- Digiday: What worries European publishers most (2 min read)
- WSJ: Trying On the Apple Watch: Natural Feel, Fewer Distractions (3 min read)

Sharethrough Takes A Neuroscience Perspective to Look at Mobile Native Advertising
Sharethrough, a software company that enables leading websites and apps to manage their in-feed, native ads, commissioned a study “A Neuroscience Perspective: Asessing Visual Focus, Message Processing & The Ability To Strengthen Associations Through Mobile Native Advertising” from Nielsen to determine how consumers visually process mobile ads. What’s interesting about this particular study is that instead of the usual survey-based research, it applied eye tracking and neuroscience—the study of subconscious reactions in the brain—to mobile advertising.
According to Sharethrough:
Unlike survey-based mobile measurement, which evaluates a consumer’s conscious reactions to ads, neuroscience taps into the brain’s subconscious reactions as well. This is critical: the subconscious is the motivating force behind many of our actions, including which brands we buy from.
To understand the effectiveness of mobile advertising, the study (conducted in accordance with Nielsen’s proprietary methodology) compared native ads and banners, both placed in-feed. Nielsen worked with five premium advertisers, including Boeing, creating mock ads from similar creative elements that were optimized for each format. Study participants were shown a video simulating the experience of scrolling through an editorial feed. The feed is paused and the participant is shown either a native ad or an in-feed banner. Using a combination of EEG data— measurements of neural activity in the brain—and eye tracking, Nielsen quantified where and how the participants’ focus was being directed.
Among the key findings, which Sharethrough explores in more detail, are:
- Native Ads Appear to Receive Two Times More Visual Focus than Banners
- Banners Are Processed Peripherally
- Native Ads Are Being Read
- Native Ad Headlines Can Be Optimized to Trigger Associations
- Brand Assets Impact Brand Resonance Lift
Quartz’ Alice Truong takes a look at the research in her article:
Scientific proof that no one pays attention to banner ads