The introduction of AI-generated search results is just the next step in a long line of the platforms moving more of the audience interactions behind their walled gardens. This is an accelerating trend that’s not going to reverse. Google began answering common questions itself in 2012, Meta increased its deprioritization of news in 2023, and now some analysts are predicting that AI search will drop traffic to media sites by 40% in the next couple years.
It’s a dire prediction. Panic is understandable. The uncertainty is doubled by the sheer pace of AI developments and the fracturing of the attention economy.
However, it is important to know that this is another situation in which it is critical to focus on the fundamentals. Media companies need to develop direct relationships with audiences, double down on quality content, and use new technology to remove any inefficiencies in their publishing operation. Yes, the industry has already done this for decades. However, there are new approaches in 2024 that can allow publishers to improve experiences to attract direct audiences.
All-in on direct relationships
When there’s breaking news, is the first thought in your audience’s mind opening your app, or typing in your URL? Or are they going to take the first answer they can get – likely from someone else’s channel?
Some media companies view direct relationships as a “nice to have” or as a secondary objective. If that’s the case, it’s time to make them a priority.
Whether direct relationships are already the top priority or not, now’s a good time to take a step back to re-evaluate the website’s content experience and the business model that supports it. Does it emphasize—above all else—providing an audience experience that encourages readers to create a direct relationship with your business?
When the cost to produce content is zero, quality stands out
This brings us to the avenue that drives direct relationships: your website, and your app. Particularly as search declines as a traffic source, these become the primary interaction space with audiences. We’ll follow up next month with frameworks for your product team to use to make your website and apps more engaging to further build your direct audience traffic.
It’s no longer about competing for attention on a third-party platform—for example through a sheer quantity of content about every possible keyword. It’s about making the owned platform compelling. Quality over quantity has never been more important.
Incorporating AI into editorial workflow
As the cost to create content is increasingly commoditized via the large language models (LLMs), the internet will fill up with generic noise—even more so than it already is.
Content that’s actually of genuinely high quality will rise in appreciation, both by readers themselves and the search engines that deliver traffic to them. Google is already punishing low quality content. So are audiences. The teams using LLMs to generate entire articles, whole-cloth, are being downgraded by Google (and this approach is not likely to drive readers to you directly either).
But AI does have its uses. One big challenge in generating quality content is time. Ideally, technology gives time back to journalists. They’ll have extra time to dig into their research. They may gain another hour to interview more sources and find that killer quote. Editors have more time to really make the copy pop. The editorial team has more time for collaborating on the perfect news package. The list goes on.
AI is perfect for automating all the non-critical busywork that consumes so much time: generating titles, tags, excerpts, backlinks, A/B tests, and more. This frees up researchers, writers, and creatives to do the work that audiences value most, and deliver the content that drives readers to return to websites and download apps.
This approach has been emerging for a while now. For example, ChatGPT is great at creating suggestions for titles, excerpts, tags, and so on. However, there’s a new approach that’s really accelerating results: Retrieval Augmented Generation (RAG).
RAG is the difference maker when it comes to quality
The base-model LLMs are trained on the whole internet, rather than specific businesses. RAG brings an organization’s own data to AI generation. Journalists using ChatGPT to get generations will get “ok” results that they then need to spend time fixing. With RAG, they can focus the results to make sure they’re fine-tuned to your particular style. That’s important for branding, and also saves creatives time to use for other things.
The next level not only uses content data, but also performance data to optimize RAG setups. This way, AI is not just generating headline suggestions or excerpts that match a particular voice, it’s also basing them on what has historically generated the most results.
In other words, instead of giving a newsroom ChatGPT subscriptions and saying “have at it,” media companies can use middleware that intelligently prompts LLMs using their own historical content and performance data.
Do this right and journalists, editors, and content optimizers can effortlessly generate suggestions for titles, tags, links, and more. These generations will be rooted in brand and identity, instead of being generic noise. This means the team doesn’t need to spend time doing all that manually, and can focus on content quality.
Using RAG to leverage the back catalog
Media companies have thousands upon thousands of articles published going back years. Some of them are still relevant. But the reality is that leveraging the back catalog effectively has been a difficult undertaking.
Humans can’t possibly remember the entirety of everything an organization has ever published. But machines can.
A machine plugged into the CMS can use Natural Language Processing (NLP) to understand the content currently being worked—what is it about? Then it can check the back catalog for every single other article on the topic. It can also rank each of those historical articles by which generated the most attention and which floundered. Then it can help staff insert the most high-performing links into current pieces.
Similarly, imagine the same process, just in reverse. By automating the updating of historical evergreen content with fresh links, new articles can immediately jump-start with built-in traffic.
Removing silos between creation and analysis
While Google traffic might be declining, it will nonetheless remain important in this new world. And in this period of uncertainty, media organizations need to convert as much as possible of the traffic from this channel while it is still operating.
We call this “Leaving the platforms behind.” Media companies should focus on getting as much of the traffic from search and other channels into first-party data collection funnels as possible. This way, they can build enough moat to continue floating if any or all of these traffic channels completely disappear.
Most teams today have dedicated SEO analysts who are essentially gatekeepers between SEO insights and content production. The SEO analysts aren’t going anywhere any time soon. But the new table stakes are that every journalist needs to be able to self-serve keyword insights.
It is important to use analytics tools that bring search console data directly to the approachable/easy article analytics page that the editorial team already knows how to use. Ideally, analytics tools should connect keywords and other platform traffic to conversions, so everyone on your team can understand their impact on leaving the platforms behind.
Done well, you’ll create a feedback loop that evolves and improves your content in a way that resonates with readers and machines.
Quality is all that matters
This is not the first “all hands on deck,” moment for the media industry. That being said, what we’re seeing is that the barometer of success is a truly aligned strategy and execution that brings product, business development, and editorial teams together to pursue creating first party relationships with audiences. The organizations that have little brand identity, and pursue traffic instead of subscriptions, are suffering—and will likely continue to do so.
Video streaming services (SVODs) are entering a new phase of maturity, characterized by moderate growth in an increasingly crowded market. SVODs are shifting their focus from subscriber acquisition to implementing strategies to achieve profitable growth. Marketplace trends show that advertising and bundling services are integral to the next stage in the SVOD landscape.
According to Antenna’s new State of Subscription report, most new SVOD subscribers selected ad-supported tiers in Q4 2023 and Q1 2024. This practice will likely continue, as ad-supported subscriptions account for over half of the gross additions during this period. Notably, 61% of SVOD consumers opted for the ad-supported service, indicating a significant shift toward ad acceptance. Antenna identifies subscribers in four distinct choice groups:
Ad Takers – Always opt for ads.
Ad Avoiders – Never choose ads.
Ad Managers – Mix and match ad-supported and ad-free plans.
Ad Oblivious – Have not encountered an ad choice.
With 38% of subscriptions now ad-supported, reflecting a 7-point increase from 2023, consumers are increasingly open to ad-supported options. This trend is further apparent by the growing segment of Ad Takers, which has increased by 11.2 million since Q1 2022.
Benefits of bundling
Bundling SVOD services proves to be an effective strategy for reducing churn. Disney and Apple observed a 2 to 6-point improvement in churn rates for their bundled services compared to standalone offerings. Bundling Disney+, Hulu, and ESPN+ helps retain more subscribers than offering each service separately.
Antenna’s Bundle Benefit Ratio (BBR) measures the potential upside of bundling. It suggests that most premium SVODs have more curious customers than committed ones. This indicates the potential for bundled offerings to convert these curious customers into loyal subscribers.
Curious Customers: Users who have either canceled a service or are currently subscribed to a service for 6 months or less.
Committed Customers: Users who have subscribed to a service for over 6 months and have not canceled it before.
All Premium SVODs, except Netflix, have a higher number of Curious Customers compared to Committed Customers. Netflix’s exceptionally low Bundle Benefit Ratio indicates a higher risk of cannibalization from bundled offerings than other services. Notably, Netflix’s bundling strategies have mainly targeted its Ad-Supported tier. Conversely, Starz and Max have the highest ratios of Curious to Committed customers, indicating substantial potential gains from bundling strategies.
Effective acquisition strategies
The method of subscriber acquisition significantly impacts customer lifetime value (CLTV). Users acquired at full price can have CLTVs that are 52% higher than those acquired via free trials. Full-price subscribers tend to have higher retention rates and greater long-term value. In 2022, 65% of SVOD sign-ups came at full price from day one, continuing into 2023 and Q1 2024.
Promotions also play a critical role in driving annual plan uptake. For instance, when discounted in late 2022, the uptake of Max’s (formerly HBO Max) annual plans increased more than fivefold. This demonstrates that well-timed promotions can significantly boost long-term subscriber commitments.
Growth and churn dynamics
The overall growth of SVOD subscriptions has slowed to a more moderate pace, with a 10.2% year-over-year increase compared to 18.8% in 2023. However, specialty SVOD services have outpaced premium ones, growing at 15.8% YoY versus 9.4%. This growth is driven by niche content that appeals to specific audiences, highlighting the importance of content differentiation in the competitive SVOD market.
SVOD services must optimize pricing and packaging strategies to drive healthy performance. Ad-supported tiers will continue to play a crucial role, with increasing consumer acceptance and the potential for significant revenue from advertisements. Bundling and effective acquisition strategies will also be vital in maintaining and growing subscriber bases. The video streaming industry is evolving towards sustainable and profitable growth. As SVOD services navigate the landscape, they must balance subscriber acquisition with retention strategies, leveraging ads, bundles, and pricing tactics to achieve long-term success.
Signal loss makes it increasingly difficult for advertisers to run campaigns across the open web. Traditional methods for prospecting and direct response are particularly impacted, with only 30% of the open web currently being addressable.
This change places advertisers in a challenging position, making it difficult to reach their target audience and maintain brand equity, especially on the open web. However, publishers and broadcasters are uniquely positioned to assist advertisers in navigating these issues, as they have not experienced signal loss.
Media companies have highly engaged audiences and access to a growing variety and volume of behavioral and contextual data points, which are essential for effective audience modeling. Essentially, publishers are the key to achieving 100% addressability and the future of targeting on the open web. However, to maximize the value of these insights, they need tools that foster collaboration and provide advertisers with clarity amidst the chaos.
To gain insights into how publishers are strategically addressing these issues, Permutive gathered four customers and publishing leaders who are reimagining data collaboration. We asked them where they see opportunities and how they are solving the challenges that arise.
Our panel included Stephanie Mazzamaro, VP, Addressability & Premium Programmatic at The Arena Group, Michael Nuzzo, SVP Data Solutions at Hearst Magazines, Josh Peters, Global Head of Commercial Data Strategy and Programmatic Operations at The Washington Post, and Bethany Hillman, Vice President, Data and Advertising Operations at TelevisaUnivision.
Here are the four key insights from that discussion:
1. Solving for signal loss: What advertisers want
The panel’s resoundingly indicated that advertisers are looking to publishers to solve signal loss across the open web and the addressability data gap caused by privacy regulations and third-party cookie deprecation. Josh Peters at The Washington Post emphasized the complexity of these advertiser requests. He said they are seeing varied inquiries about data access and standards and noted the challenge of advocating for better solutions beyond standard industry offerings. He said: “They want the IAB standard. We have to make the case that we actually have something better.”
Stephanie Mazzamaro at The Arena Group stressed the need for standardizing signals. She explained that one of the big initiatives and challenges for the publisher this year is making the signals a standard but still unique. “How do we still create that special sauce and still provide differentiators in the marketplace?, she mused. On the issue of creating standardized audiences – and echoing Mazzamaro’s challenge – Michael Nuzzo at Hearst Magazines said: “Having a single person be one thing, at any given time, is kind of an impossible task.”
Publishers know their audience, and, through the right tech, can connect the dots and provide insights into audiences that advertisers might not realize. Nuzzo believes it’s important to understand who users are at the right time in a given contextual space and expand beyond existing user bases.
He said that “it’s something that advertisers and agencies understand really well: If someone’s reading about dog food, I should serve them a dog food ad. But we also know, through a taxonomy, that people who are interested in dog food are often outdoor runners because they run with their dogs. And so we open up new audiences, and we’re not just pitching these people into a single segment.”
2. Metrics for success: Moving away from clicks
The Arena Group has put a lot of resources into launching “as many IDs as possible” to find its North Star, and has started shifting from page views to addressability metrics, focusing on user engagement and “stickiness.” Highlighting the role of Permutive’s new identity hub in streamlining these efforts, Mazzamarro said her team has been busy finding ways to use contextual with addressable audiences. They are also focused on finding ways to make them stickier and have created a scorecard internally to measure them.
Amid the furor of made-for-advertising sites (MFAs) and external companies deciding the premium status of publishers, is a focus on quality and equipping premium publishers to tell their own story through insights, which can be used at every stage of the sales cycle. Washington Post, for example. is moving towards quality over quantity, emphasizing time spent and exposure. They are also using clean room interactions for better post-campaign analytics and insights.
Peters told the audience the publisher is being more precise with its actions and feedback to advertisers. For example, if an advertiser spends money in one area, Washington Post can point out another area with better performance and time on site, suggesting they focus more there. He said: “That’s what the advertisers are looking for and that’s where the dollars are going to end up.”
The challenge here is different for broadcasters, particularly given the proximity to its end users in the app environment and considering both linear and digital buyers. TelevisaUnivision is packaging digital metrics with traditional video and CTV platforms, aiming to provide comprehensive audience insights and drive better market adoption. “I’m pulling those linear buyers through,” explained Bethany Hillman at TelevisaUnivision. “Not just saying you have to purchase video and big-screen, but giving them the full concept of all the digital metrics, we’re not just looking at households. Pulling that market along has been the most important piece for us.
3. Identity management: Connecting disparate data
TelevisaUnivision and The Arena Group both see identity management as an important part of their strategies, particularly the need for consolidation and easier data access to drive forward resource allocation and storytelling. Referencing Permutive’s Collaboration and Connectivity products, Bethany Hillman at TelevisaUnivision said: “We have offline pieces. I’m calling APIs to get data in. I’m trying to find coverage in different places. For me, the consolidation is going to be huge.”
Nuzzo at Hearst stressed the responsibility of managing identity data, including consent management and internal collaboration to maximize data utility.
It’s important to be transparent about that data, too. Hearst integrates identity and data with media activations, determining value through CPM uplift. Washington Post has developed a dashboard to track audience transactions and contextual performance, providing transparent and actionable insights company-wide.
4. Clean room: Scaled activation versus single solution
Washington Post and The Arena Group both discussed the challenges of adopting and implementing clean room technologies, calling for clear next steps and collaboration to fully leverage these tools. Mazzamaro said “it’s a checkbox” for agencies when they ask if publishers can access clean rooms. It’s always a positive reaction when a publisher says yes, but that agency always runs something else that does not require a clean room. “Working through adoption is really hard as an industry,” explained Mazzamaro.
TelevisaUnivision highlighted a partnership with Home Depot to illustrate the potential of clean rooms but said that “it’s an oxymoron that clean rooms equal data collaboration.” She said: “What I’ve seen so far is you load your data in, and you get a match rate… where I am collaborating on data? My big hope for clean rooms as we stand them up, is that we see the activation, not just from a one-to-one match perspective, but really to see that growth scale and to collaborate for the first time. So what data can I bring to the table to help that person expand their consumers.”
The critical role of data collaboration
In the face of signal loss, publishers and broadcasters play a vital role in addressing advertisers’ needs for audience reach on the open web. As our panelists have discussed, advertisers are coming to them with requests because they possess highly engaged audiences and access to a wealth of data points.
By leveraging data collaboration strategies and connectivity tools, publishers can advance the industry by consolidating disparate data for effective identity management and fully realizing the potential of clean rooms for scaled activation and data collaboration. These strategies will enable the media industry to continue providing effective audience targeting and drive greater success in an evolving digital landscape.
Last month, I co-led a week-long journalism program during which we visited 16 newsrooms, media outlets and tech companies in New York. This study tour provided an in-depth snapshot of the biggest issues facing the media today and offered insights into some of the potential solutions publishers are exploring to address them.
We met with everyone from traditional media players – like The New York Times, Associated Press, CBS and Hearst – to digital providers such as Complex Media and ProPublica, as well as conversations with academics and policy experts. Based upon these visits and conversations, here are four key takeaways about the state of media and content publishing today.
1. Hands-on AI experience matters
Not surprisingly, AI dominated many conversations. Although recent research shows the American public is both skeptical and surprisingly unaware of these tools, the emergence of Generative AI – and the discussions around it – are impossible to ignore.
One mantra oft repeated throughout the week was that everyone in the media will need to be conversant with AI. Despite this, research has shown that many newsrooms are hesitant about adopting these technologies. Others, however, are taking a more proactive approach. “I like playing offense, not defense, Aimee Rinehart, Senior Product Manager AI Strategy at the Associated Press, told us. “Figure out how the tools work and your limits.”
With many media companies having to do more with less, AI can help improve workflows, support labor-intensive work like investigative journalism, as well as streamline and diversify content creation and distribution. By harnessing these AI-powered functions, smaller outlets may benefit the most, given the efficiencies these resource-strapped players may be able to unlock.
Reporting on AI is also an emerging journalistic beat. This is an area more newsrooms are likely to invest in, given AI’s potential to radically reshape our lives. As Hilke Schellmann, an Emmy‑award winning investigative reporter and journalism professor at NYU, told us “we used to hold powerful people to account, now we have to add holding AI accountable.”
Echoing Schellmann’s sentiments, “every journalist should be experimenting with AI,” one ProPublica journalist said. “We owe it to our audience to know what this is capable of.”
2. Demonstrating distinctiveness and value is imperative
One fear of an AI-driven world is that traffic to publishers will tank as Generative Search, and tools like ChatGPT, remove the need for users to visit the sites of creators and information providers. In that environment, distinctiveness, trustworthy and fresh content becomes more valuable than ever. “You need to produce journalism that gives people a reason to show up,” says Ryan Knutson, co-host of The Wall Street Journal’s daily news podcast, The Journal.
In response, publishers will need to demonstrate their expertise and unique voice. That means leaning more into service journalism, exclusives, and formats like explainers, analysis, newsletters, and podcasts.
Bloomberg’s John Authers, exemplifies this in his daily Points of Return newsletter. With more than three decades of experience covering markets and investments, he brings a longitudinal and distinctive human perspective to his reporting. Alongside this, scoops still matter, Authers suggests. After all, “journalism is about finding out something other people don’t know,” he says.
Media players also need to make a more effective case as to why original content needs to be supported and paid for. As Gaetane Michelle Lewis, SEO leader at the Associated Press, put it, “part of our job is communicating to the audience what we have and that you need it.”
For a non-profit like ProPublica that means demonstrating impact. They publish three impact reports a year, and their Annual Report highlights how their work has led to change at a time when “many newsrooms can no longer afford to take on this kind of deep-dive reporting.”
“Our North Star is the potential to make a positive change through impact,” Communications Director, Alexis Stephens, said. And she emphasized how “this form of journalism is critical to democracy.”
The New York Times’ business model is very different but its publisher, A.G. Sulzberger, has similarly advocated for the need for independent journalism. As he put it, “a fully informed society not only makes better decisions but operates with more trust, more empathy, and greater care.”
Given the competition from AI, streaming services, and other sources of attention, media outlets will increasingly need to advocate more forcefully for support through subscriptions, donations, sponsorships, and advertising. In doing this, they’ll need to address what sets them apart from the competition, and why this matters on a wider societal level.
“This is a perilous time for the free press,” Sulzberger told The New Yorker last year. “That reality should animate anyone who understands its central importance in a healthy democracy.”
3. Analytics and accessibility go hand in hand
Against this backdrop, finding and retaining audiences is more important than ever. However, keeping their attention is a major challenge. Data from Chartbeat revealed that half the audiences visiting outlets in their network stay on a site for fewer than 15 seconds.
This has multiple implications. From a revenue perspective, this may mean users aren’t on a page long enough for ad impressions to count. It also challenges outlets to look at how content is produced and presented.
In a world where media providers continue to emphasize growing reader revenues, getting audiences to dig deeper and stay for longer, is essential. “The longer someone reads, the more likely they are to return,” explained Chartbeat’s CMO Jill Nicolson.
There isn’t a magic wand to fix this. Tools for publishers to explore include compelling headlines, effective formats, layout, and linking strategies. Sometimes, Nicolson said, even small modifications can make all the difference.
These efforts don’t just apply to your website. They apply to every medium you use. Brendan Dunne of Complex Media referred to the need for “spicy titles” for episodes of their podcasts and YouTube videos. Julia D’Apolito, Associate Social Editor at Hearst Magazines, shared how their approach to content might be reversed. “We’ve been starting to do social-first projects… and then turning them into an article,” she said, rather than the other way round.
Staff at The New York Times also spoke about the potential for counter-programing. One way to combat news fatigue and avoidance is to shine a light on your non-news content. The success of NYT verticals such as Cooking, Wirecutter, and Games shows how diversifying content can create a more compelling and immersive proposition, making audiences return more often.
Lastly, language and tone matters. As one ProPublica journalist put it, “My editor always says pretend like you’re writing for Sesame Steet. Make things accurate, but simple.” Reflecting on their podcasts, Dunne also stresses the need for accessibility. “People want to feel like they’re part of a group chat, not a lecture,” he said.
Fundamentally, this also means being more audience-centric in the way that stories are approached and told. “Is the angle that’s interesting to us as editors the same as our audiences?” Nicolson asked us. Too often, the data would suggest, it is not.
4. Continued concern about the state of local news
Finally, the challenges faced by local news media, particularly newspapers, emerged in several discussions. Steven Waldman, the Founder and CEO of Rebuild Local News, reminded us that advertising revenue at local newspapers had dropped 82% in two decades. The issue is not “that the readers left the papers,” he said, “it’s that the advertisers did.”
For Waldman, the current crisis is an opportunity not just to “revive local news,” but also to “make better local news.” This means creating a more equitable landscape with content serving a wider range of audiences and making newsrooms more diverse. “Local news is a service profession,” he noted. “You’re serving the community, not the newsroom.”
According to new analysis, the number of partisan-funded outlets designed to appear like impartial news sources (so-called “pink slime” sites) now surpasses the number of genuine local daily newspapers in the USA. This significantly impacts the news and information communities receive, shaping their worldviews and decision-making.
Into this mix, AI is also rearing its ugly head. While it can be hugely beneficial for some media companies—“AI is the assistant I prayed for,” saysParis Brown, associate editor of The Baltimore Times. However, it can also be used to fuel misinformation, accelerating pink slime efforts.
“AI is supercharging lies,” one journalist at ProPublica told us, pointing to the emergence of “cheap fakes” alongside “deep fakes,” as content which can confirm existing biases. The absence of boots on the ground makes it harder for these efforts to be countered. Yet, as Hilke Schellmann, reminded us “in a world where we are going to be swimming in generative text, fact-checking is more important [than ever].”
This emerging battleground makes it all the more important for increased funding for local news. Legislative efforts, increased support from philanthropy, and other mechanisms can all play a role in helping grow and diversify this sector. Steven Waldman puts it plainly: “We have to solve the business model and the trust model at the same time,” he said.
All eyes on the future
The future of media is being written today, and our visit to New York provided a detailed insight into the principles and mindsets that will shape these next few chapters.
From the transformative potential of AI, to the urgent need to demonstrate distinctiveness and value, it is clear that sustainability has to be rooted in adaptability and innovation.
Using tools like AI and Analytics to inform decisions, while balancing this with a commitment to quality and community engagement is crucial. Media companies who fail to harness these technologies are likely to get left behind.
In an AI-driven world, more than ever, publishers need to stand out or risk fading away. Original content, unique voices, counter-programming, being “audience first,” and other strategies can all play a role in this. Simultaneously, media players must also actively advocate for why their original content needs to be funded and paid for.
Our week-long journey through the heart of New York’s media landscape challenged the narrative that news media and journalism are dying. It isn’t. It’s just evolving. And fast.
At this point, publishers know the cookie deprecation drill. You’d be forgiven if you’ve forgotten the very first deadline Google set for deprecating third-party cookies in Chrome. (It was Q2 2022. Believe it or not, they originally announced that deadline in early 2020.) We’ve seen Google extend the deadline twice since then. And they’ve done it yet again. We’re looking at a 2025 deadline, and once more, the digital industry needs to plan and act as though the third time will indeed be the charm.
A shock? Probably not, all things considered. A disappointment? It certainly is for publishers. In reality, publishers have been building their data strategies over the last few years as though each cookie deprecation deadline will be the one. The stakes are simply too high to call Google’s bluff, considering its dominance of the ad market.
But while it’s easy, even understandable, for publishers to feel frustrated by this stop-start process, it’s important to remember every delay gives independent tech providers more time to advance their own identity solutions, and gives publishers more time to experiment and test identity solutions. Digital professionals may consider Google the “800-pound gorilla.” However, by extending the cookie deprecation deadline, it might very well end up losing a few pounds.
To some publishers, Google’s latest move on cookies feels different. According to the company’s official statements, they’ve pushed the deadline to get ahead of compliance and regulation concerns. But as they have in the past, publishers suspect Google is punting because their own solution still isn’t positioned to dominate the identity market. If the old 2024 deadline had stuck, Google would risk ad spend shifting away from its walled garden.
The truth is, Google’s Privacy Sandbox hasn’t caught on in the way some in the industry might have expected. DSPs aren’t spending enough there, and publishers aren’t seeing enough transactions for the Sandbox to be considered “dominant.” Lotame, for one, hasn’t tested the Privacy Sandbox, simply because we’ve seen zero interest and demand from our marketer clients. So why is that? One likely answer is that publishers and advertisers are seeing other cookieless IDs performing as well as or better than the Sandbox itself.
Google hasn’t cornered the market on identity, and the industry is better off for it. Publishers’ revenue needs and business goals are not uniform, so having multiple identity options can improve their chances of finding the solution that helps them thrive and compete in the media ecosystem. When we look at the third-party cookie deprecation timeline, it doesn’t matter “who started it.” What matters is this delay opens the door for more innovation, more options in the marketplace, and more time for publishers to explore those options.
We can’t deny that casting a wide ID net – testing multiple solutions – requires time and resources. But some leading publishers are finding that non-Google IDs are providing them a revenue lift already, and are delivering today while the Sandbox remains a question mark.
It’s just not in publishers’ best interest to sit around and wait for Google to solve their – and its own – identity problems. Publishers need to take matters into their own hands and use this time for testing and experimentation. For those who have found taking action to be daunting, this delay is a gift, and a chance to locate tech partners who can serve their specific needs. Other IDs are demonstrating it’s possible to solve for identity, preserve user-privacy, and drive ad revenue. The time to double down on identity testing is now. Publishers may have to wait for Google, but they can’t wait for performance.
The digital media landscape is on the brink of a transformative shift with the impending phase-out of third-party cookies. Despite Google’s latest delay, adoption is slow while the urgency for adaptation remains high. Teads recently undertook a survey to shed light on the preparedness of global publishers. It reveals a striking disparity in readiness and confidence, and found an alarmingly low level of digital media companies that are prepared for the state of advertising in a cookieless world.
The current digital ad landscape
Teads surveyed 555 publishers across 58 countries, uncovering critical insights. Alarmingly, only 32% of publishers are actively preparing for the cookieless advertising future. This indicates a significant portion of the digital media industry is delaying action, potentially waiting until the deprecation’s full impact becomes unavoidable. However, some organizations are taking proactive measures to be ready for the change.
Confusion and confidence
Our survey reveals that 53% of publishers feel overwhelmed by the numerous cookieless advertising solutions available, and only 28% feel confident in their understanding of the new landscape. This confusion is a significant barrier to effective adaptation. Heather Carver, Chief Revenue Officer at Freestar, notes the importance of developing durable technologies and strategies. “We’re using this time as an opportunity to strengthen our cookieless solutions. We’re focusing on developing durable technologies and strategies that will remain relevant regardless of cookie policies.”
Anticipating the financial impact
Publishers expect the financial implications of the cookieless transition to be substantial. Approximately 45% of publishers expect a significant decrease in ad revenue, with a 120% increase in concern year-over-year. This is underscored by findings that cookieless traffic not only fills less but also yields less, putting revenue streams at risk.
Login struggles
Despite the many challenges media companies face as they prepare for a cookieless advertising future, there is a positive outlook among some publishers. About 44% see the transition as an opportunity to leverage their first-party data and enhance content quality. Furthermore, 37% of respondents appreciate the privacy benefits of cookieless solutions expressing confidence in finding new ways to monetize their content.
Preparation and proactive identity solutions
As publishers adapt to this brave new world, many are experimenting with cookieless solutions and leveraging first-party data to set themselves up for success in the years to come.
Kedar Prabhu, VP of Product Management at Dow Jones, highlights the importance of leveraging first-party data in a world with or without cookies. “By focusing on the wealth of data generated by our direct and long-standing relationships with subscribers, we’ve not only prepared ourselves for the post-cookie world but have also unlocked new opportunities for growth and engagement,” Prabhu said. “We can offer our advertisers targeted, effective ad placements based on direct audiences composed of known users and enriched with real, meaningful insights into preferences and behaviors, all while maintaining the privacy standards that our customers and regulators expect.”
Similarly, the IAB is undertaking efforts to develop standards that support the industry’s transition. Angelina Eng, VP of IAB’s Measurement, Addressability & Data Center, emphasizes the need for robust guidelines: “We see this as a critical time to advance our guidelines and frameworks to support the industry’s transition,” Eng said. “We’re accelerating our efforts to develop standards that address the needs of a cookieless web, ensuring that all parties can navigate this shift smoothly.”
Other publishers, like Freestar, are using this time as an opportunity to strengthen our cookieless solutions. “We’re focusing on developing durable technologies and strategies that will remain relevant regardless of cookie policies,” Carver said. “The extension doesn’t change our momentum. But it allows us more stability for testing and implementing these solutions.”
Tier-specific insights and strategies
The survey also highlights differences in readiness and strategy among various tiers of publishers:
Tier 1 Publishers: Leading the Charge
52% believe the changes offer an opportunity to differentiate through first-party data and content quality.
62% have a signed-in strategy, and 38% employ dedicated resources for cookieless solutions.
74% engage directly with advertisers using first-party data.
Mid-Tier Publishers: Strong Adaptation
74% engage directly with advertisers through first-party data.
32% have a strong grasp of the evolving digital landscape.
36% have specific resources for exploring cookieless technologies.
Lower Tier Publishers: Facing Challenges
Greater dependence on industry solutions like Seller Defined Audiences (SDA).
Only 22% have a strong understanding of the shift towards a cookieless advertising framework.
17% are testing cookieless alternatives, reflecting a slower response to industry changes.
As Simon Klein, Global SVP of Supply at Teads, states, “Despite Google’s recent announcement, the phase-out has only been delayed until early 2025, and the reality of a cookieless world is here,” Klein said. “This data underscores the urgent need for industry-wide adaptation and the critical role of innovative solutions in this transition.”
Digital media executives must adopt innovative technologies and forward-thinking strategies to successfully navigate the realities of a cookieless world. While many are in a wait and see holding pattern, there’s no time to waste. This isn’t a question of when. This change is inevitable. Proactive publishers are not only poised to be ready for the cookieless future of digital advertising, they are employing solutions that are helping them do better business today.
About the author
James is a data leader with over 20 years of experience in digital advertising. As the Global VP of Data at Teads, he leads a team focused on data-driven solutions and the cookieless transition. He previously held senior roles at Microsoft, Verizon, AOL, and Yahoo, excelling in data-driven marketing strategies. A fellow of the Chartered Institute of Marketing, James enjoys racing cars, cooking, and traveling.
Not too long ago, the consensus was that a significant digital reader revenue strategy could only work at two or three outlier news organizations. The New York Times had the breadth and depth and quality of content for which the average person highly engaged with the news might pay. The Wall Street Journal had a large potential base of readers who needed its specialized content for their jobs and who had expense accounts that would cover it.
Beleaguered regional newspapers such as the Minneapolis Star-Tribune and the Boston Globe eventually proved this wrong. Voice of San Diego and dozens of other local and national nonprofit newsrooms found they could have public radio-like success with small donations from readers who understood the altruistic mission of accountability journalism.
Beyond the business side
Local news organizations are right to pursue the formula. We’re past the debate over whether a significant number of readers will pay to support strong journalism. It’s been proven they will.
Industry leaders and journalism funders continue to put crucial focus on testing and improving revenue models. Many cohorts of local publishers have been trained in the business-side factors involved in a reader revenue strategy. Help on achieving the level of journalism that will capture an audience and move them to give or subscribe has been much harder to come by.
And that’s the elephant in the room: The media support system – the dot orgs, foundations and funding organizations – need to figure out how to help make the journalism at under-resourced newsrooms strong and impactful enough to generate the kind of support that will make them sustainable. (And ultimately lead to more such journalism.)
This isn’t a question of building a business model or fundraising. This is about staffing and data acumen and the knowledge and tools it takes to create powerful journalism and a user experience that audiences value and support.
As they long have, amazing training opportunities exist through organizations such as IRE, ONA, SPJ, the Ida B. Wells Society and more. But the barriers for small and under-resourced news organizations to actually take advantage and put that training to use are high.
Small is the new normal
Zooming out, we see a local journalism landscape dominated by hundreds of very small newsrooms: local independent online startups that are one- to three-person operations and legacy Black and brown news organizations. They have limited resources or are chain-owned daily newspapers whose staffs have been reduced to one or two reporters.
First and foremost, these newsrooms need more direct operational funding to employ more journalists. This is something that the massive Press Forward initiative created by a coalition of journalism-supporting foundations is seeking to address.
But the industry also needs to have teams equipped for the future. Newsrooms like these will benefit from a system of training, resources and mentorship to support “capital J” accountability journalism in news ecosystems that are now decentralized.
Readers are well-served and grateful for coverage of the day-to-day news of the community. However, every newsroom yearns for the space and resources to also do work that goes deeper, that holds the powerful accountable, that has impact and drives change. It’s the kind of work that elevates the stature of your brand, that exposes your organization to more people, that is the catalyst to subscribe or give for many.
We need great journalism
I’d argue that the same dynamic applies to advertising at many news organizations, even if they don’t realize it. They can’t compete with the price, reach and targeting of the digital ad tech that drives the biggest online platforms. But small newsrooms can make a hell of a case to local advertisers that they want to be adjacent to and associated with the kind of journalism that has the community appreciative and engaged.
This has happened in incredible (even Pulitzer Prize-winning) ways and it is exciting how quickly collaborative journalism has been embraced. But it’s never completely organic. This movement has happened in large part through the facilitation, research, training, convening and cheerleading of the Center for Cooperative Media at Montclair State University in New Jersey. Solutions Journalism Network has built training programs into its facilitation of regional and topical journalism collaboratives. And ProPublica, the Center for Investigative Reporting/Reveal, ICIJ and my alma mater, the Center for Public Integrity, helped show a new generation of investigative and single topic-focused nonprofits how having collaboration in your DNA allows you to punch far above your weight.
Meanwhile, Report for America is building training, mentorship and additional editing support into its process, to make sure that its ambitious goal of putting hundreds of additional reporters in under-resourced local newsrooms across the country has the intended impact. And the Investigative Editing Corps is pairing small newsrooms with experienced editors to provide support for enterprise and investigative reporting that goes beyond their typical daily news coverage.
Emphasis on essentials
Technology is also playing a part in making more advanced reporting possible in smaller newsrooms, from data journalism resources such as The Accountability Project and Big Local News to the document and records-access tools of Muck Rock.
When the Center for Public Integrity focused its mission four years ago on investigative reporting that confronts inequality in the U.S., we thought about how to scale that work beyond what our 25-person newsroom could do. When we obtained secret White House documents showing the true extent of the COVID-19 outbreak in 2020. We shared them directly with journalists across the country, and it saved lives. After spending thousands of hours obtaining and cleaning more than a decade’s worth of data about polling place locations and closures, we made it available to power not just our own reporting, but others’ work ranging from small local news organizations to NPR, the Wall Street Journal and the New York Times.
A lightbulb went off when we were publishing “Unhoused and Undercounted,” an investigation that proved public school districts across the country were failing to identify and serve homeless students as required by federal law. We realized that this story, using our data analysis, could be written in almost any local community in the country and have a high potential for very direct impact in helping kids.
We were offering the data and the formula of questions to ask. How could we get it — and similar investigations — into the hands of any/every willing local newsroom able to tackle it, in a way that allowed them to have impact with few resources but also an entry point to go far deeper into the topic in their community if they could?
Decentralized journalism calls for decentralized solutions for seeding and supporting the kind of work that will spark a virtuous cycle of revenue that rewards the most impactful journalism. Our media ecosystem is supported by a robust network of organizations that are focused on keeping newsrooms afloat. But like all things digital, even this support must continue to evolve. Revenue models are only as effective as audiences’ willingness to support journalism. It’s time to focus on empowering under-resourced newsrooms to deliver the highest caliber journalism, to support society – and to inspire audiences to support them.
About the author
Matt DeRienzo is a veteran newsroom leader whose work over the past four years as editor in chief of the Center for Public Integrity was recognized with a national Edward R. Murrow Award for general excellence. Previously, he served as vice president of news for Hearst’s Connecticut newspapers and as the first full-time executive director of LION, a national nonprofit supporting local independent online news organizations. He can be reached at [email protected].
Programmatic advertising may be the most ubiquitous, influential market in the world. Yet almost nobody, including most of its participants, understands how it actually works. It’s something I cover in a chapter of my new book The Death of Truth. The chapter – which attracted a lot of attention after it was excerpted in WIRED is (appropriately) titled “Buying Blind.” It documents how so many publishers and even marketers are blindsided by the unintended consequences of programmatic’s dominant role in advertising.
Even those working with programmatic advertising every day were surprised at how it can actually undermine the journalism ecosystem. It has created a marketplace in which blue-chip advertisers unknowingly finance the worst peddlers of misinformation and disinformation at the expense of publishers who still care about informing readers.
A striking example of this phenomenon occurred in 2019 when my team discovered that Warren Buffett’s Berkshire Hathaway was the biggest advertiser on Sputnik News, a Kremlin-controlled disinformation website, through its subsidiary Geico. This was, of course, not because of a deliberate decision made by Buffett or executives at Geico. Instead, Geico’s funding for Sputnik came in the form of ads the company inadvertently placed on the Russian disinformation site because of the black hole that is programmatic advertising. Comscore and (my company) NewsGuard have estimated there is $2.6 billion a year in programmatic advertising unintentionally going to publishers of misinformation—revenues that quality news publishers badly need.
Companies like Geico use ad tech tools offered by “Demand Side Platforms” — DSPs — to buy these ads. The largest DSPs, as you might know, are Google and The Trade Desk. The Trade Desk (now a partner with NewsGuard in helping to combat this issue) has real-time bidding technology that uses advanced algorithms and extensive data to place ads across the web at the scale of 5.4 million ads per second. But for all the sophisticated data powering the operations of the DSPs, one crucial detail was overlooked as programmatic was invented and flourished: The identity of the websites where a brand’s ads are placed. This has left advertisers flying blind, sending hundreds, thousands, or even millions of dollars into the ether without knowing where their ads will appear. The result: Ads appearing in environments where studies show they are less likely to get cost-effective responses – and also likely to embarrass the brand.
Exclusion and blocking: Blunt, ineffective advertising tools
Seeing how brands have been burned by placing their ads alongside unsavory content, many advertisers and agencies have taken blunt approaches that range from bad to worse:
One approach involves using “exclusion lists” — a list of websites that an advertiser deems inappropriate — instructing the DSP to block the brand from running its ads on any sites on the list. This approach has some appeal, but it is reactive and never fully effective because, new, hoax websites crop up daily, wreaking havoc on our information ecosystem long before they make it onto an advertiser’s exclusion list. This is true now more than ever as phony websites created by generative AI looking to get in on the programmatic gravy train are popping up every day.
Another approach involves using “keyword blocklists” — lists of sometimes thousands of keywords like “Ukraine,” “war,” “gay” or “Black” that the advertiser deems dangerous. These blocklists instruct the DSP to block ads from appearing on any webpage that contains even just one of these keywords. But studies have shown that news — especially news serving minority or underserved communities — are disproportionately harmed by keyword blocklists.
Worse yet, some advertisers have decided to remove their ads from news altogether by blocking their ads from the entire category. This has the obvious effect of harming the news industry, slashing already dwindling revenues for news outlets. But it also has a negative, dollars-and cents impact on advertisers themselves: Missed opportunity.
According to studies, such as those from the IAB and Stagwell, advertising on news can be highly effective. In a 2020 study, the IAB found that “nearly half of consumers find brands that advertise in the news to be more customer-focused and engaging, more innovative, and relevant to them.” Newsreaders are a large but overlooked demographic: 25% of Americans are “news junkies,” according to recent research by Stagwell. Therefore, any strategy that simply avoids or excludes news is failing to reach a large, engaged audience.
Inclusion creates a better ad ecosystem
There is a better way: Website inclusionlists. Inclusion lists allow advertisers to focus their ad spend on pre-vetted, high-quality websites that align with their brand values and target audience. This ensures better placement and engagement, and ultimately increases the return-on-investment (ROI) of ad campaigns. And, of course, this proactive approach reduces the risk of a brand having its ads appear on low-quality or inappropriate sites, including sites propagating misinformation.
My company, NewsGuard, offers one solution for building a high-quality publisher inclusion list. We deploy a team of expert journalists to rate and review the reliability of news sources across the open web based on a set of apolitical criteria of journalistic practice. Using these ratings for more than 10,000 top news and information sources, NewsGuard offers inclusion lists of highly credible news publishers, which can be activated via pre-bid segments through The Trade Desk, Peer 39, and Comscore, or via private marketplaces of trusted news domain lists in SSPs including Pubmatic, OpenX and Magnite.
Because the focus is on websites that pay attention to best journalistic practices, every member of DCN is probably on NewsGuard’s highest-quality inclusion list.
You should brag about It!
Quality publishers can play their part in advocating for the use of inclusion lists as the superior advertising strategy. Publishers can make advertisers aware of inclusion lists in their advertising marketing materials. Many publishers now signal their trustworthiness to advertisers and readers by including their high score from an independent third party in their marketing materials. They can encourage ad agencies to end the harmful practices of boycotting news or using overly broad keyword blocking. They can work with the supply-side platforms to ensure that only other quality news websites are included in ad buys.
This next, logical evolution in programmatic advertising requires that everyone in the process step up to do their part. Publishers and advertisers would be the most immediate beneficiaries, with news departments getting the revenues they need and brands getting the more efficient purchases they seek. Especially in an election year, we should also keep in mind that democracy will function best with more news resources to support an educated public. Democracy matters. The news matters. And it pays to be the smartest players in the programmatic marketplace
About the author
Steven Brill is the co-founder of NewsGuard. His new book, ”The Death of Truth,” comes out June 4 from Penguin Random House.
The fediverse buzz continues to grow, with articles highlighting the potential to revolutionize the digital landscape. Proponents say it’s similar to the Internet’s early days, before Big Tech platforms built their algorithmic fiefdoms. Instead, the fediverse is about interoperability and flexibility.
Media companies are always on the lookout for ways to attract new audiences and engage more meaningfully with their readers. And – given Google’s experimentation with AI answers and social sites “distancing themselves from news” – finding new routes to audience development has become an increasing imperative.
The decentralized nature of the fediverse offers a compelling alternative to traditional search and social. Importantly, this approach allows media companies to retain their direct relationship with audiences, which removes the dependency on social and big-tech platforms for reaching new people.
Unlike traditional social media platforms that operate within closed ecosystems, fediverse represents a decentralized network of interconnected servers and platforms. It comprises a federation of independent servers, each hosting its social media platform.
These platforms, which range from microblogging to image sharing to video hosting, communicate using standard protocols. Their interoperability allows people on different servers to interact seamlessly. The fediverse decentralizes media companies by enabling them to distribute their content across interconnected servers and platforms rather than relying on a single, centralized platform.
Emphasis on choice and control
Unlike centralized platforms, where a single server owned by the platform provider stores user data and content, fediverse lets people choose their server. This server is selected based on individual preferences regarding privacy, content moderation, and community guidelines. This decentralized approach empowers audiences by putting them in charge of their online experience. It also mitigates concerns about data ownership and platform censorship. For media companies, this translates into an environment where people are more likely to engage with content they trust and have control over.
Encouraging diversity and inclusivity
The fediverse enables people to connect across different platforms and communities within the federation. For example, a user on a microblogging platform can follow and interact with users on a video hosting platform. This functionality breaks down the barriers that typically separate content and conversations on traditional social media platforms. This cross-platform interaction fosters a rich tapestry of ideas, perspectives, and content, creating a more vibrant and dynamic online ecosystem. Media companies can leverage this aspect of fediverse to reach diverse audiences actively seeking varied content.
Organic and community-driven engagement
In contrast to the centralized model, where platform algorithms often dictate content visibility and user interactions, fediverse promotes a more organic and community-driven approach. Users have greater control over their timelines and content visibility, allowing for a more personalized and authentic online experience.
This user-centric design aligns with evolving expectations of digital privacy and autonomy, resonating with individuals seeking alternatives to mainstream social media platforms. Media companies can benefit from this by creating content that naturally finds its way to interested audiences without algorithmic interference.
Media companies test the fediverse
At least two digital media companies are exploring the fediverse to gain more control over their referral traffic and onsite audience engagement. The Verge and 404 Media are building new functions that allow them to simultaneously distribute posts on their sites and federated platforms like Threads, Mastodon, and Bluesky. Replies to those posts on those platforms become comments on their sites.
This functionality means people from different platforms can interact with the content without creating individual accounts for each platform. For media companies, this interoperability can significantly enhance audience reach and engagement.
Advantages for media companies using the fediverse
Usability and interoperability are ideal for enhancing user experience. This approach enables seamless communication between platforms, ensuring autonomy, and providing robust content control.
Interoperability ensures that different platforms can communicate using common protocols like ActivityPub. This allows people to interact with content across various platforms seamlessly, thus creating a unified and interconnected ecosystem.
User autonomy empowers people to select their servers (instances) based on their preferences for privacy, moderation, and community guidelines, offering greater freedom and reducing the dominance of any single platform.
Content control enables media companies to host their servers or collaborate with trusted ones, giving them direct control over content distribution and audience engagement. Therefore, it mitigates risks associated with algorithm changes or policy shifts on major social media platforms.
Cross-platform interaction allows content like a media company’s article shared on one platform to receive comments, likes, and shares from users on other platforms, broadening reach and engagement without being confined to a single platform.
Community-driven moderation decentralizes content moderation, allowing it to occur at the community or server level. Media companies can set moderation policies to ensure their content meets their standards and audience expectations.
Enhanced privacy through decentralization gives media companies more control over their data and privacy settings, protecting user data from being exploited by large platforms.
Although federated platforms have smaller user bases than the larger walled gardens like Facebook and X, they offer significant audiences for media companies. Federating sites allow media companies to tap into the growing demand for decentralized, user-centric platforms, attracting new audiences and fostering a more loyal and engaged user base.
Federated platforms offers the potential for a fundamental shift in how media companies interact with their audiences. Media companies that experiment with the fediverse can initiate engagement and have an opportunity to build stronger, more direct connections with their audiences.
Digital media has always been marked by the intersection of creativity and technology. Unfortunately, in many cases that intersection has been a bumpy one. Today, however, there are automation solutions that can allow these two sides of the media business to work together and do better work as a result.
The digital publishing business is at a pivotal crossroads. On one hand, an explosion of creative possibilities facilitated by technologies like artificial intelligence (AI) are enabling personalized, dynamic content at scale. On the other hand, lies the intricate realm of ad operations, where complexity remains consistent, and efficiency and precision are paramount. The gap between creative potential and operational capability must be closed if digital media firms are to compete and scale effectively in today’s market.
The path to a solution starts with an exploration of the relationship between tech-enabled creatives and ad ops and ends with a question: How can organizations strategically synchronize right-brain creativity with left-brain operational efficiency in publishing? The answer is to level the playing field with the power of automation. Bringing both sides of publishing into perfect, tech-powered harmony does more than just streamline workflows. It empowers media firms to navigate the rapid pace of market changes, paving the way for maximum efficiency and operational excellence.
AI’s impact on the publishing business
Reaching the right customer at the right time with the right message is becoming a critical component of advertising success. So critical, it’s driving publishing companies to embrace advanced technologies, particularly AI technologies, to create content at scale like never before. The surge in tech-enabled content combined with the end of third-party cookies is forcing ad ops teams to re-evaluate their operations to keep up. Here’s a closer look at the impact of AI on content creation.
AI enhanced content production and customization at scale
By harnessing AI’s power to analyze data and recognize patterns, publishers can turbocharge content creation, crafting high-quality texts and visuals that are deeply engaging. This tech-enabled approach enhances content production and enables precise audience segmentation. It delivers hyper-personalized content at an unparalleled scale across various formats. All of which substantially boosts efficiency and the impact of content strategies.
How AI affects brand engagement
The creative advancements powered by AI are also profoundly influencing consumer interactions with brands. Relevant, engaging content that aligns with audience preferences and values can substantially boost brand engagement. Engagement which can potentially turn into revenue for brands. The downside is, it creates even more operational challenges for ad ops teams trying to keep up.
Operational challenges with tech-enabled creatives
To reap the benefits of tech-enabled creatives, publishers must fully grasp the challenges they pose to ad ops teams. This understanding is crucial for implementing effective solutions and maximizing the value of creative content in digital media.
Pressure to scale
Traditional manual processes in ad ops (campaign setup, trafficking, performance tracking), become bottlenecks when faced with the scale and speed of AI-driven content production. The pressure to scale operations to match the pace of content generation increases, requiring an equally robust systems in ad ops.
Complexity management
The complexity of content tailored for different audience segments requires meticulous management throughout its lifecycle. Automated systems capable of managing the detailed workflows and large datasets of ad ops are essential for keeping pace with production, and achieving maximum ROI.
Risk of siloed functions
Another significant challenge is the risk of siloed functions within organizations. When advanced creative tools operate independently from operational capabilities, it can create gaps that lead to inefficiencies and missed opportunities.
Creative outputs must seamlessly integrate with ad ops systems to prevent campaign delays, performance tracking issues, and scaling challenges. Such disconnects hinder adaptability, affecting competitiveness and growth. Robust automation reduces friction between sales and ops teams translating to improved morale, higher productivity, fewer fire drills, and ultimately – happier clients.
Clearly, there is a critical need for automation. Without integrating automated systems, ad ops teams face delays, increased make-goods, and ultimately a failure to capitalize on the content’s potential.
An Integrated approach nets tangible benefits
As the digital media landscape evolves, integrating advanced automation tools with creative production capabilities becomes increasingly critical. It not only enhances operational efficiencies but also serves as a key driver of revenue growth and scalability. Let’s take a look at the tangible benefits automation can deliver.
Quickly adapting to market changes
With AI’s rise, and content production dramatically increasing, ad ops teams struggle to quickly adapt to market changes. However, according to Theorem’s research, 79% of ad ops professionals think their tools need improvement, and 69% feel digital advertising processes need enhancement. Implementing advanced, automated systems can empower ad ops teams to meet the needs of a constantly evolving market more effectively.
Enhancing data flow
Automation also significantly improves the flow of information between creative teams and ad ops. Centralizing information, as noted by 59% of ad professionals, ensures that data from campaign performances is quickly available to refine ongoing and future campaigns.
Automation drives revenue through operational excellence
Automation not only streamlines operations in ad ops, it significantly enhances ROI. 55% of ad pros in our research noted time-consuming processes as a major pain point. Another 36% reported complex processes slowed their pace of work. By automating tasks such as campaign setup, monitoring, and optimization, businesses can minimize costly mistakes and make-goods that are directly impacting bottom line revenue.
There is also the tangible reward of time saved as a direct result of automation. 56% of ad pros believe implementing automation saves valuable time. Time that can be redirected towards creative and strategic initiatives.
Navigating innovation with automation: the strategic advantage
Media organizations need to remain competitive and responsive in an industry driven by rapid technological advancements. Embracing the symbiotic integration of tech-enabled creatives with automated ad ops can lead to marked improvements in campaign outcomes and overall business performance. Implementing automation isn’t merely about keeping pace. It’s about setting the pace in the journey towards more synchronized, efficient, and responsive operations in publishing. Now is the time to act, to innovate. This will empower your team and your organization to lead now – and well into the future.
/ An inside look at the business of digital content
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