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Industry Research

Diversity, Equity & Inclusion | Industry-Research | Video

Today’s audiences like short video news with personality

Influencers, independent journalists, and smaller news outlets sharing news and commentary on social platforms increasingly compete for audience attention with traditional and digital news brands. These “alternative voices” can also provide a place for a diverse array of opinions and perspectives—though the most popular accounts don’t appear to be particularly diverse or alternative, unless the term alternative is simply defined as delivered by social platforms outside of established news brands.

Platforms like TikTok and Instagram offer access to creator tools and global distribution, which helps these accounts reach large audiences. However, measuring the extent of news consumption on social and video networks is complex due to the diverse range of accounts and topics discussed. However, Reuters’ Institute’s new report, Digital News Report 2024, provides a snapshot of the most influential accounts and the balance of attention between alternative news sources and mainstream. The report examines the nature of these alternative voices and their followers and evaluates the reliability of the information and the implications for the marketplace.

Recall of alternative news accounts (58%) surpasses mainstream news brands in the U.S. (42%). This indicates a significant shift toward news creators and influencers. This trend also underscores alternative voices’ growing influence, as well as the continuous evolution of news content and delivery.

Linked to this trend, video storytelling is an increasingly crucial online news source, especially among younger audiences. Short news videos – popular on TikTok and Instagram – are accessed by 66% of respondents each week, while longer formats attract around 51%. Most online news video consumption takes place on social platforms. Audiences favor these platforms for news (72%) over publisher websites, which only attract 22%. This increases the challenges around monetization and connection for traditional news publishers.

Audience and content analysis

Reuter’s report asked respondents to name accounts they follow most closely across six popular platforms—Facebook, X, YouTube, Instagram, Snapchat, and TikTok. Respondents identify Tucker Carlson and Joe Rogan as the accounts they follow most closely. Interestingly, the most mentioned (top 10) individual names offer political commentary or chat rather than original newsgathering. Most of the popular content is also partisan, with little or no attempt to present a balanced view. And the entire top 10 list is comprised of white men. Many of these names are hardly “alternative,” as they come with decades of experience in legacy media ― traditional cable or talk radio networks.

Some alternative news brands are comprised of multiple creators, such as the Daily Wire and Blaze TV (conservative), Young Turks, and Medias Touch (progressive). Regardless of their politics, the look is consistent and video-centric. It’s somewhere between a podcast and a TV broadcast – with mostly male hosts talking to mostly male guests.

The nature of some of this content may not appeal to advertisers. As a result, some personalities find other ways to generate revenue, such as appealing directly for donations or selling merchandise. A few, such as Tucker Carlson, are trying out premium subscriptions, providing additional content or networking opportunities for a fee.

Reliability and impact on society

The reliability of information shared by alternative voices is a critical concern. While some independent journalists and creators provide valuable insights and diverse perspectives, others report misinformation and partisan content. The decentralized nature of these platforms makes it challenging to regulate content quality, leading to potential societal impacts, such as increased polarization and the spread of false information.

The rise of alternative news sources and the popularity of individual’s “news” accounts shows a growing audience preference for creators and influencers—even in their consumption of what they define as news. These alternatives claim to offer free expression, positioning themselves against mainstream media, which they accuse of suppressing the truth or serving elite interests.

The insights provided by Reuters’ findings makes evident the popularity of short form video for news among audiences. It also sheds some light on the types of storytelling and storytellers who audiences find most engaging. News media outlets should explore new creative formats and personalities and showcase creators’ individual style and personalities to embrace changing news preferences and engage today’s audiences.

Industry-Research | Video

Video streaming landscape matures through nuanced growth

Video streaming services (SVODs) are entering a new phase of maturity, characterized by moderate growth in an increasingly crowded market. SVODs are shifting their focus from subscriber acquisition to implementing strategies to achieve profitable growth. Marketplace trends show that advertising and bundling services are integral to the next stage in the SVOD landscape.

According to Antenna’s new State of Subscription report, most new SVOD subscribers selected ad-supported tiers in Q4 2023 and Q1 2024. This practice will likely continue, as ad-supported subscriptions account for over half of the gross additions during this period. Notably, 61% of SVOD consumers opted for the ad-supported service, indicating a significant shift toward ad acceptance.
Antenna identifies subscribers in four distinct choice groups:

  1. Ad Takers – Always opt for ads.
  2. Ad Avoiders – Never choose ads.
  3. Ad Managers – Mix and match ad-supported and ad-free plans.
  4. Ad Oblivious – Have not encountered an ad choice.

With 38% of subscriptions now ad-supported, reflecting a 7-point increase from 2023, consumers are increasingly open to ad-supported options. This trend is further apparent by the growing segment of Ad Takers, which has increased by 11.2 million since Q1 2022.

Benefits of bundling

Bundling SVOD services proves to be an effective strategy for reducing churn. Disney and Apple observed a 2 to 6-point improvement in churn rates for their bundled services compared to standalone offerings. Bundling Disney+, Hulu, and ESPN+ helps retain more subscribers than offering each service separately.

Antenna’s Bundle Benefit Ratio (BBR) measures the potential upside of bundling. It suggests that most premium SVODs have more curious customers than committed ones. This indicates the potential for bundled offerings to convert these curious customers into loyal subscribers.

  • Curious Customers: Users who have either canceled a service or are currently subscribed to a service for 6 months or less.
  • Committed Customers: Users who have subscribed to a service for over 6 months and have not canceled it before.

All Premium SVODs, except Netflix, have a higher number of Curious Customers compared to Committed Customers. Netflix’s exceptionally low Bundle Benefit Ratio indicates a higher risk of cannibalization from bundled offerings than other services. Notably, Netflix’s bundling strategies have mainly targeted its Ad-Supported tier. Conversely, Starz and Max have the highest ratios of Curious to Committed customers, indicating substantial potential gains from bundling strategies.

Effective acquisition strategies

The method of subscriber acquisition significantly impacts customer lifetime value (CLTV). Users acquired at full price can have CLTVs that are 52% higher than those acquired via free trials. Full-price subscribers tend to have higher retention rates and greater long-term value. In 2022, 65% of SVOD sign-ups came at full price from day one, continuing into 2023 and Q1 2024.

Promotions also play a critical role in driving annual plan uptake. For instance, when discounted in late 2022, the uptake of Max’s (formerly HBO Max) annual plans increased more than fivefold. This demonstrates that well-timed promotions can significantly boost long-term subscriber commitments.

Growth and churn dynamics

The overall growth of SVOD subscriptions has slowed to a more moderate pace, with a 10.2% year-over-year increase compared to 18.8% in 2023. However, specialty SVOD services have outpaced premium ones, growing at 15.8% YoY versus 9.4%. This growth is driven by niche content that appeals to specific audiences, highlighting the importance of content differentiation in the competitive SVOD market.

SVOD services must optimize pricing and packaging strategies to drive healthy performance. Ad-supported tiers will continue to play a crucial role, with increasing consumer acceptance and the potential for significant revenue from advertisements. Bundling and effective acquisition strategies will also be vital in maintaining and growing subscriber bases. The video streaming industry is evolving towards sustainable and profitable growth. As SVOD services navigate the landscape, they must balance subscriber acquisition with retention strategies, leveraging ads, bundles, and pricing tactics to achieve long-term success.

Industry-Research

International public leery of GenAI use in news

The public has a knowledge gap around generative artificial intelligence (GenAI), especially when it comes to its use in news media, according to a recent study of residents in six countries. Younger people across countries are more likely to have used GenAI tools and be more comfortable and optimistic about the future of GenAI than older people. And a higher level of experience using Gen AI tools appears to correlate with more positive assessment of their utility and reliability. 

Over two thousand residents in each of six countries were surveyed for the May 2024 report What Does the Public in Six Countries Think of Generative AI in News? (Reuters Institute for the Study of Journalism). The countries surveyed were Argentina, Denmark, France, Japan, the UK and the USA.

Younger people more optimistic about GenAI

Overall, younger people had higher familiarity and comfort with GenAI tools. They were also more optimistic about future use and more comfortable with the use of GenAI tools in news media and journalism.

  • People aged 18-24 in all six countries were much more likely to have used GenAI tools such as ChatGPT, and to use them regularly, than older respondents. Averaging across countries, only 16% of respondents 55+ report using ChatGPT at least once, compared to 56% aged 18 to 24.
  • Respondents 18-24 are much more likely to expect GenAI to have a large impact on ordinary people in the next five years. Sixty percent of people 18-24 expect this, while only 40% of people 55+ do.
  • In five out of six countries surveyed, people aged 18-34 are more likely to expect GenAI tools to have a positive impact in their own lives and on society. However, Argentia residents aged 45+ broke rank, expressing more optimism about GenAI improving both their own lives and society at large than younger generations.
  • Many respondents believe GenAI will improve scientific research, healthcare, and transportation. However, they express much more pessimism about its impact on news and journalism and job security.
  • Younger people, while still skeptical, have more trust in responsible use of GenAI by many sectors. This tendency is especially pronounced in sectors viewed with greatest skepticism by the overall public – such as government, politicians, social media, search engines, and news media.
  • Across all six countries, people 18-24 are significantly more likely than average to say they are comfortable using news produced entirely or partly by AI.

People don’t regularly use GenAI tools

Even the youngest generation surveyed reports infrequent use of GenAI tools. However, if the correlation between young people using GenAI more and feeling more optimistic and trusting about it holds true on a broader scale, it’s likely that as more people become comfortable using GenAI tools regularly, there will be less trepidation surrounding it.

  • Between 20-30% of the online public across countries have not heard of any of the most popular AI tools.
  • While ChatGPT proved by far the most recognized GenAI tool, only 1% of respondents in Japan, 2% in France and the UK, and 7% in the U.S. say they use ChatGPT daily. Eighteen percent of the youngest age group report using ChatGPT weekly, compared to only 3% of those aged 55+.
  • Only 5% of people surveyed across the six countries report using GenAI to get the latest news.

It’s worth noting that the populations surveyed were in affluent countries with higher-than-average education and internet connectivity levels. Less affluent, free, and connected countries likely have even fewer people experienced with GenAI tools.  

The jury is out on public opinion of GenAI in news

A great deal of uncertainty prevails around GenAI use among all people, especially those with lower levels of formal education and less experience using GenAI tools. Across all six countries, over half (53%) of respondents answered “neither” or “don’t know” when asked whether GenAI will make their lives better or worse. Most, however, think it will make news and journalism worse.

When it comes to news, people are more comfortable with GenAI tools being used for backroom work such as editing and translation than they are with its use to create information (writing articles or creating images).

There is skepticism about whether humans are adequately vetting content produced using GenAI. Many believe that news produced using GenAI tools is less valuable.

  • Users have more comfort around GenAI use to produce news on “soft” topics such as fashion and sports, much less to produce “hard” news such as international affairs and political topics.
  • Thirty percent of U.S. and Argentina respondents trust news media to use GenAI responsibly. Only 12% in the UK and 18% in France agree. For comparison, over half of respondents in most of the countries trust healthcare professionals to use GenAI responsibility.
  • Most of the public believes it is very important to have humans “in the loop” overseeing GenAI use in newsrooms. Almost half surveyed do not believe that is happening. Across the six-country average, only a third believe human editors “always” or “often” check GenAI output for accuracy and quality.
  • A cross-country average of 41% say that news created mostly by AI will be “less worth paying for” and 19% “don’t know. 32% answered “about the same.”

Opportunities to lead

These findings present a rocky road for news leaders to traverse. However, they also offer also an opportunity to fill the knowledge gap with information that is educational and reassuring.

Research indicates that the international public overall values transparency in news media as a general practice, and blames news owners and leadership (rather than individual journalists) when it is lacking. However, some research shows users claim to want transparency around GenAI tools in news, but trust news less once they are made aware of its use.

The fact that the public at large is still wavering presents an opportunity for media leaders to get out in front on this issue. Creating policy and providing transparency around the use of GenAI tools in news and journalism is critical. News leaders especially need to educate the public about their standards for human oversight around content produced using GenAI tools.

Industry-Research | Innovation

Want to build your audience? Consider the fediverse

The fediverse buzz continues to grow, with articles highlighting the potential to revolutionize the digital landscape. Proponents say it’s similar to the Internet’s early days, before Big Tech platforms built their algorithmic fiefdoms. Instead, the fediverse is about interoperability and flexibility.

Media companies are always on the lookout for ways to attract new audiences and engage more meaningfully with their readers. And – given Google’s experimentation with AI answers and social sites “distancing themselves from news” – finding new routes to audience development has become an increasing imperative.  

The decentralized nature of the fediverse offers a compelling alternative to traditional search and social. Importantly, this approach allows media companies to retain their direct relationship with audiences, which removes the dependency on social and big-tech platforms for reaching new people.

Unlike traditional social media platforms that operate within closed ecosystems, fediverse represents a decentralized network of interconnected servers and platforms. It comprises a federation of independent servers, each hosting its social media platform.

These platforms, which range from microblogging to image sharing to video hosting, communicate using standard protocols. Their interoperability allows people on different servers to interact seamlessly. The fediverse decentralizes media companies by enabling them to distribute their content across interconnected servers and platforms rather than relying on a single, centralized platform.

Emphasis on choice and control

Unlike centralized platforms, where a single server owned by the platform provider stores user data and content, fediverse lets people choose their server. This server is selected based on individual preferences regarding privacy, content moderation, and community guidelines. This decentralized approach empowers audiences by putting them in charge of their online experience. It also mitigates concerns about data ownership and platform censorship. For media companies, this translates into an environment where people are more likely to engage with content they trust and have control over.

Encouraging diversity and inclusivity

The fediverse enables people to connect across different platforms and communities within the federation. For example, a user on a microblogging platform can follow and interact with users on a video hosting platform. This functionality breaks down the barriers that typically separate content and conversations on traditional social media platforms. This cross-platform interaction fosters a rich tapestry of ideas, perspectives, and content, creating a more vibrant and dynamic online ecosystem. Media companies can leverage this aspect of fediverse to reach diverse audiences actively seeking varied content.

Organic and community-driven engagement

In contrast to the centralized model, where platform algorithms often dictate content visibility and user interactions, fediverse promotes a more organic and community-driven approach. Users have greater control over their timelines and content visibility, allowing for a more personalized and authentic online experience.

This user-centric design aligns with evolving expectations of digital privacy and autonomy, resonating with individuals seeking alternatives to mainstream social media platforms. Media companies can benefit from this by creating content that naturally finds its way to interested audiences without algorithmic interference.

Media companies test the fediverse

At least two digital media companies are exploring the fediverse to gain more control over their referral traffic and onsite audience engagement. The Verge and 404 Media are building new functions that allow them to simultaneously distribute posts on their sites and federated platforms like Threads, Mastodon, and Bluesky. Replies to those posts on those platforms become comments on their sites.

This functionality means people from different platforms can interact with the content without creating individual accounts for each platform. For media companies, this interoperability can significantly enhance audience reach and engagement.

Advantages for media companies using the fediverse

Usability and interoperability are ideal for enhancing user experience. This approach enables seamless communication between platforms, ensuring autonomy, and providing robust content control.

  • Interoperability ensures that different platforms can communicate using common protocols like ActivityPub. This allows people to interact with content across various platforms seamlessly, thus creating a unified and interconnected ecosystem.
  • User autonomy empowers people to select their servers (instances) based on their preferences for privacy, moderation, and community guidelines, offering greater freedom and reducing the dominance of any single platform.
  • Content control enables media companies to host their servers or collaborate with trusted ones, giving them direct control over content distribution and audience engagement. Therefore, it mitigates risks associated with algorithm changes or policy shifts on major social media platforms.
  • Cross-platform interaction allows content like a media company’s article shared on one platform to receive comments, likes, and shares from users on other platforms, broadening reach and engagement without being confined to a single platform.
  • Community-driven moderation decentralizes content moderation, allowing it to occur at the community or server level. Media companies can set moderation policies to ensure their content meets their standards and audience expectations.
  • Enhanced privacy through decentralization gives media companies more control over their data and privacy settings, protecting user data from being exploited by large platforms.

Although federated platforms have smaller user bases than the larger walled gardens like Facebook and X, they offer significant audiences for media companies. Federating sites allow media companies to tap into the growing demand for decentralized, user-centric platforms, attracting new audiences and fostering a more loyal and engaged user base.

Federated platforms offers the potential for a fundamental shift in how media companies interact with their audiences. Media companies that experiment with the fediverse can initiate engagement and have an opportunity to build stronger, more direct connections with their audiences.

Industry-Research | Supporter Spotlight

Survey reveals 2024 referral traffic trends for publishers

Over the past few years, publishers have seen formerly reliable sources of traffic like Google and Facebook dry up, with no new platforms on the horizon to make up for that loss. Shifts in user behavior and changes in algorithms have left publishers scrambling to respond across both search and referral channels. And with the rise of generative AI-enabled search, the ability to find new sources of referral traffic and build a loyal audience has become even more critical for publishers.

To gain a better understanding of how traffic declines are affecting them and the steps they’re taking to address challenges, Arc XP partnered with Digiday to survey 115 publishers for the report The state of publisher traffic: Framing the evolution and impact of search and referral in 2024. We asked about the referral traffic trends they’re seeing, how those trends have impacted their revenue, and the steps they’re taking to either rebuild their traffic or find other ways to reach and grow their audience.

In this article, we’ll focus specifically on what we heard from publishers about their referral traffic from social media platforms (like Facebook and TikTok), news aggregators (like Apple News), and other third-party platforms (like Reddit).

Referral traffic is an important revenue driver for publishers, with 98% of survey respondents saying that referral traffic has a moderate or very significant impact on their annual revenue. But 2023 proved to be a challenging year for publisher referral traffic, with most survey respondents saying they experienced a 1% to 20% decline.

The publishers in our survey experienced traffic declines across the major social media channels. Respondents named Facebook as a channel where they expect continued declines (82%), followed by YouTube (67%) and TikTok (57%). Given Meta’s announcement that it will de-prioritize news content on its platforms, the decline in referral traffic from Facebook is not surprising. And across all social platforms, opaque changes to algorithms have made it difficult for publisher content to stand out among the vast array of options presented to users.

According to survey respondents, the primary ways referral traffic decline impacts their revenue are decreased advertising ROI (63%) and changes in collaborations with brands, influencers, or other publications (54%). They also cited a change in competitive positioning, change in quality of audience, and a decline in social media engagement (each named by 43% of respondents).

How publishers are responding to referral declines

When asked what challenges they face around responding to the trend of declines in referral traffic, 54% of respondents named building/maintaining strong relationships with external platforms as a challenge. This was followed by adapting to social media trends (52% of respondents). Accurately pinpointing referral sources (49%) and constantly changing algorithms and updates (46%) were also top challenges.

Despite these challenges, the publishers we surveyed are forging ahead with tactics to combat referral traffic decline, including experimenting with new forms of video content and increasing their presence across social channels. 81% of respondents said they are experimenting with live streams and long-form video content, and 70% said they are focusing on short-form original vertical video for TikTok, YouTube Shorts, and Instagram.

Long-form video content will ultimately offer publishers more control over monetization options than short-form videos created specifically for social channels. With long-form videos, publishers can incorporate in-depth reporting that sets them apart from other content sources and encourages deeper reader engagement and return visits.

The “pivot to video” isn’t new for publishers. Unfortunately, they’ve been burned before by making big bets on video content that didn’t pan out. This time around, publishers need to think carefully about what they want to accomplish with their video strategy: is it about getting advertising revenue from the videos? Driving readers from other channels to their website? Or creating longer-term audience relationships?

Surprisingly, only 56% of respondents said they are increasing direct-traffic efforts (newsletters, owned podcasts, etc.). Given the inherent unpredictability of social platforms, all publishers would benefit from thinking about how they can build more direct connections with their readers.

Publisher referral traffic expectations for 2024

When publishers look ahead to 2024, they are optimistic that referral traffic will rebound. Most of the publishers we surveyed expect referral traffic to increase by 1% to 20% this year, a trend that will likely driven by newsworthy events like the summer Olympics and the U.S. presidential election.

Publishers’ cautious optimism about 2024 might also reflect confidence in the tactics they’re implementing to combat referral traffic declines. But with platform changes and user behavior shifts it’s likely that referral traffic will never fully rebound to previous levels. Publishers will need to continue exploring ways to boost traffic across all channels, including owned channels that enable direct connections with readers.

Industry-Research

Consumers value local news, though they fail to support it

Consumers value local news media, with a large majority saying that local news outlets are at least somewhat important to the well-being of their local community according to new research from Pew. Most people also say local journalists are in touch with their communities and that their local news media perform well at several aspects of their jobs, such as reporting the news accurately.

Interestingly, Republicans and Democrats both display significant confidence in local reporting, with 66% and 78%, respectively, which showcases bipartisan support. This widespread trust highlights the local media’s role in ensuring accountability and integrity in governance.

Nevertheless, the landscape continues to shift as more consumers engage with local news through online forums and social media groups. Unfortunately, these days intermediaries have moved to the forefront and diminished the direct influence – and perceived value – of news publishers. In fact, a mere 15% of Americans say they have paid or given money to any local news source in the past year – a number that has not changed much since 2018. Oddly, this coincides with the finding that a majority of Americans (63%) say they think their local news outlets are doing very or somewhat well.

Consequently, local news outlets are re-evaluating their strategies to engage audiences effectively. Addressing how local news businesses can adapt, serve their communities, reignite an interest in, and support for, news media to flourish in the current media environment remains a critical challenge for the industry.

Local news is appealing, but to smaller audiences

Around 85% of those surveyed indicate that local news outlets are at least “somewhat important” to the well-being of their local community. Similarly, a majority believe that local journalists are in touch with their communities and perform well in various aspects of their jobs, such as accurately reporting the news.

However, despite reporting significant value and trust, Pew’s trending data shows that the share of U.S. consumers who actively follow local news very closely dropped from 37% to 22% in the last eight years. Additionally, many consumers are unaware of local news’s significant financial challenges. Of these, 63% (slightly fewer than in 2018) believe their local news outlets are doing very well.

Demographics impact the perception of local news

If attention correlates to valuing local news, the industry needs to pay attention to audience behavior. A decline in attention to local news has occurred across demographic groups, though there are significant differences by age. Young adults are much less likely than their older adults to say they follow local news: In 2024, only 9% of U.S. consumers 18 -29 say they follow local news very closely, compared with 35% of those 65 and older. 

Americans with higher levels of formal education are less likely than those with a high school diploma or less education to follow local news very closely. While 17% of college graduates follow local news very closely, 28% of those with a high school education or less say the same.

Among U.S. adults ages 30 and older who have not paid for local news in the past year, the most common reason they cite is that they can find plenty of free local news. This is likely influenced by the sharing of local news – or at least information about things happening locally – via social platforms. However, as platforms “distance themselves” from the news, the likelihood of people encountering news from a publisher are increasingly diminished.

While 37% cite the availability of free alternatives, the most common reason given by Americans ages 18 to 29 is a lack of interest: 46% in this group say the main reason they don’t pay for local news is that they are not interested enough in it.

Local news consumption shifts to streaming

Streaming offers a viable outlet for local news. With nearly 40% of U.S. households reachable only through streaming TV, local news can deliver a converged linear and streaming advertising strategy to access the total TV audience in a local market. This shift to streaming enables personalization in local news content while catering to individual viewer preferences. It also allows local broadcasters to monetize local inventory across a broader spectrum of premium publishers, reinventing the advertising paradigm.

The evolving landscape of local news presents challenges and opportunities for the future of journalism. While digitization transforms how news is accessed and consumed, local news’ fundamental role in informing communities remains unchanged. Local news outlets can find new and direct paths to the consumer by adapting to changing consumer preferences and embracing digital innovation. By leveraging technology and engaging more interactively with their audiences, these outlets can enhance their relevance and sustain their crucial societal role.

Industry-Research | Video

What Twitch can teach the media about audience engagement

Twitch – the go-to platform for gamers and live streamers – may have something to teach the media about as a news production and engagement. New research shows a generational shift in live news production, emphasizing community-driven storytelling and interactivity and real-time engagement. Amazon-owned Twitch’s popularity among young audiences challenges traditional journalism to confront the realities of how news consumption is changing.

In their paper, Recasting Twitch: Livestreaming, Platforms, and New Frontiers in Digital Journalism, researchers Maxwell Foxman, Brandon Harris, and William Clyde Partin explore Twitch as a new platform for journalists and examine how the platform influences journalistic practices. They analyze three popular Twitch channels: The Washington Post (WaPo), Hasan Piker, and Patriots’ Soapbox (PSB). The authors chose to focus on these three channels due to their popularity and distinct modes of news production thereby offering a comprehensive view of the platform’s impact on journalism.

The research highlights several themes regarding news production on Twitch: the concept of liveness, various styles and formats used, engagement with the audience, professional identity and boundaries, and the platform’s relationship with digital intermediaries.

A Twitch approach to live news and entertainment

Central to Twitch’s influence on journalism is its unique approach to “liveness.” Liveness refers to audiences routinely tuning in and interacting with creators. The platform encourages viewers to actively contribute during streams through Chat, which also becomes content that hosts react to aloud. The real-time back-and-forth entertains users.

While WaPo relied on exclusive coverage and traditional broadcast formats, Piker and PSB (which appear to no longer be on Twitch at all) integrate pre-existing content and engage directly with their audiences, fostering a sense of community and immediacy. This dynamic interaction blurs the lines between creators and consumers, redefining the traditional roles of journalists and audiences.

Media style and format

Each channel exhibits its style and format, reflecting the diversity of content on Twitch. The Washington Post’s channel (which hasn’t broadcast since May 6, 2024) took an approach that resembles traditional broadcast journalism. Piker’s is a social media-inspired mix of news and entertainment. PSB offers hyper-partisan commentary. Twitch provides a wide range of approaches to news production, which allows news brands to cater to diverse audience preferences.

Professional identity and boundaries

Each channel navigates journalistic boundaries differently. WaPo adheres closely to traditional journalism practices. However, Piker and PSB embrace their roles as ideological commentators, blurring the lines between journalism, entertainment, and political activism. This fluidity in professional identity can challenge traditional journalistic integrity and objectivity norms.

Audience engagement lessons for media

Audience interaction is central to all channels, with each streamer fostering a collaborative relationship with their viewers. Piker and PSB rely on audience contributions for content and validation, while WaPo maintains a more traditional broadcast format with limited on-air engagement. This direct interaction enhances viewer engagement and fosters a sense of community, continuing to blur the distinction between creators and consumers.

Twitch and media audience engagement

This study recognizes Twitch as a way to offer new and innovative forms of journalism that challenge traditional norms and practices. Its unique approach to “liveness,” diverse styles and formats, and dynamic interaction with audiences could impact how journalists produce news as it reflects how audiences engage with information they enjoy.

ESPN’s Esports channel (active almost daily as of May 2024) has 88.8k followers
https://www.twitch.tv/espnesports

However, while Twitch has lessons to teach legacy news organizations, it seems few have found a sustainable model on the platform. In addition to the sites included in the research, it appears that channels for Wired, Complex, Rolling Stone, and Vice have all gone dormant. In any case, this research highlights the evolving relationship between live streaming, entertainment, and news.

The popularity of Twitch (as well as other social platforms) among young audiences needs to offer more than competition for media brands. It is important that we experiment by going where the audiences are. However, it is also important that we begin to understand the reasons audiences gravitate towards these platforms to find ways to better attract and engage them.

Industry-Research | Innovation

Technology innovations drive 2024 media trends

New technologies will be critical to the media landscape in 2024, converging with trends towards immersive, personalized experiences and the increased impact of the creator economy, according to Arthur D. Little’s State of the Media Market 2024. The report is subtitled “Back to Balance: A Year of Prudent Economic Expectations,” reflecting the authors’ belief in the sector’s recovery and stabilization following a rocky 2023. Read on for a few takeaways from this extensive report.  

The media embraces new technologies

A persistent theme in the ADL report is the need to employ new technologies to improve operations, engage new audiences, and customize experiences.

  • Artificial Intelligence (AI) and Machine Learning (ML) continue to transform the media landscape, helping to automate manual processes, personalize content and experiences, and enable data-driven decision-making to power industry growth. However, for all its utility and potential, AI is a powder keg of potentially explosive issues, as seen during the WGA strikes (which resulted in greater protections and compensation for writers). The ADL report maintains that early adopters will benefit from AI innovations, even as the regulatory and ethical landscape around AI continues to evolve.
  • VR and AR add dimension to immersive experiences for customers and will increasingly merge with other new technologies in the development of cutting-edge user experiences.
  • Cloud computing facilitates agility and reduces costs. Cloud gaming continues to expand globally, driven in part by immersive experience.
  • Big data and analytics should be wisely employed to discover customer preferences and behavior and inform industry decision-making.
  • Social media continues to be vital to the overall media industry, with huge capacity to engage audiences, build brand awareness, and boost content discovery. Platforms such as Twitch, Reddit, Discord, and TikTok are enticing content creators with AI tools that facilitate video and music editing, while also developing tools to label AI-generated content.

Audio is a big opportunity

Perhaps it’s a sign of multitasking culture, but the public’s appetite for music, podcasts, and audiobooks has remained robust and is forecast to remain strong.

  • Music streaming saw almost double-digit growth globally during the pandemic, and that growth is forecast to continue at a somewhat slower but still steady rate. The U.S. was the main driver, contributing about 40% of the growth in the global music streaming market in 2024. Spotify continues to dominate as a platform. Most streaming services increased consumer prices in 2023 but also expanded options such as audiobooks and podcasts.
  • Podcasts are still climbing in popularity and attracting advertisers. A significant portion of the public are tuning in to news podcasts, especially in the U.S. 19% of U.S. residents surveyed have tuned into a news podcast in the last month, compared to an average of 12% globally. Sweden is just behind the U.S. in news podcast use at 17%, with the UK lagging at only 8%, according to the ADL study.
  • Audiobooks continue in popularity overall and will benefit from a boom in education publishing (which is expected to achieve double-digit growth between 2020 to 2025), and in self-publishing. Spotify has moved into the audiobooks business, offering 15 free hours of audiobook listening to paid subscribers in the U.S., UK, and Australia.

Traditional news vs. the “creator” economy

Creator culture and the resulting creator economy have grown, and AI tools are making even it easier for individuals to create and edit content. Brands are recognizing the power of influencer marketing and giving creators more leeway to put forth fresh, albeit less polished, content.

A flipside of the enthusiasm for interactivity and user creation is declining interest in newsprint and linear television. Younger generations are driving this change. In the UK, only people aged 55 and older cited television as their primary source of news (42%). Those under age 45 showed a strong preference for online sites and apps as news sources, followed by social media. People under 25 relied on social media above all, with 41% of people in that age group citing it as their main source of news, according to the survey.

A concerning aspect of this trend is the lack of regulation, which makes misinformation much easier to launch and spread. Print news struggles to compete with free but often less reliable digital news platforms. Only a small minority of all age groups (ranging from 6% of people 55+ to 0% of those 45-54) in the ADL’s UK survey cited print as their primary source of news. Bundling and partnerships may be one path to combine more traditional linear media sources with more fluid and creator-friendly platforms.

Recommendations for media companies

In addition to the key theme of embracing and leveraging new technologies, the report’s authors offer a few more recommendations.

  • Forge strategic partnerships to reach new audiences, pool resources, and share expertise.
  • Balance user privacy with data-driven decision-making.
  • Invest in customer relationships, using new technologies to better understand and communicate with users and tailor content accordingly.
  • Deliver excellent content and experiences. There’s no substitute for outstanding content. Audiences seek high quality, engaging, unique experiences, so media leaders must invest in content that rises above that of competitors.
Industry-Research | Innovation | Video

Generative visual AI in news organizations: challenges and opportunities

News has long relied on the power of visuals to tell stories: first through illustrations and more recently through photography and video. The recent rise in access to generative AI tools for making and editing images offers photojournalists, video producers and other journalists exciting new possibilities. However, it also poses unique challenges at each stage of the planning, production, editing, and publication process.

As an example, AI-generated assets can suffer from algorithmic bias. Therefore, organizations that use AI carelessly run the risk of reputational damage.

AI-generated images can suffer from algorithmic biases. As examples, without specifying any demographic or environmental attributes, text-to-image AI generator Midjourney returned four images—all of light-skinned men and all in seemingly urban environments—for the prompt, “wide-angle shot of journalist with camera.

However, despite the risks, a recent Associated Press report found that one in five journalists uses generative AI to make or edit multimedia. But how are journalists using these tools, specifically, and what should other journalists and media managers look out for?

I recently undertook a study of how newsroom workers perceived and used generative visual AI in their organizations with Ryan J. Thomson and Phoebe Matich. That study, “Generative Visual AI in News Organizations: Challenges, Opportunities, Perceptions, and Policies,” uses interviews with newsroom personnel at 16 leading news organizations in seven countries, including the U.S. It reveals how newsroom leaders can protect their organizations from the dangers of careless generative visual AI use while also harnessing its possibilities.

Challenges for deploying AI visuals in newsrooms

Mis/disinformation

Those interviewed were most worried about the way in which generative AI tools or outputs can be used to mislead or deceive. This can happen even without ill intent. In the words of one of the editors interviewed:

When it comes to AI-generated photos, regardless of if we go the extra mile and tell everyone, “Hey, this is an AI-generated image” in the caption and things like that, there will still be a shockingly large amount of people who won’t see that part and will only see the image and will assume that it’s real and I would hate for that to be the risk that we put in every time we decide to use that technology.

The World Economic Forum has named the threat of AI-fuelled mis/disinformation as the world’s greatest short-term risk. They rank it above other pressing issues, such as armed conflict and climate change.

Labor concerns

The second biggest challenge, interviewees said, was the threat that generative AI posed to lens-based workers and other visual practitioners within news organizations. AI-generated visual content is much cheaper to produce than paying for bespoke content but the interviewees noted that quality is, of course, different.

An editor in Europe said he didn’t think AI tools would take peoples’ jobs. Instead, he felt it would be others who apply these tools well who would be hired instead, as the newsroom can thus be more efficient by using them.

The third biggest challenge, according to the interviewees, was copyright concerns around AI-generated visual content. In the words of one of the editors interviewed:

“Programs like Midjourney and DALL-E are essentially stealing images and stealing ideas and stealing the creative labor of these illustrators and they’re not getting anything in return.”

Many text-to-image generators, including Stable Diffusion, Midjourney, and DALL-E, have been accused of training their models on vast swathes of copyrighted content online. The two biggest players in the market that said they are taking a different approach are Adobe (with its generative AI offering, Firefly) and Getty (with its offering, Generative AI by Getty Images).

Both of these claim they’re only training their generators with proprietary content or with content they have license to use, which makes using them less legally risky. (Although Adobe was later discovered to have trained its model partially on Midjourney images.)

The downside of not indiscriminately scraping the web for training data is that this affects the outputs that are possible. Firefly, for example, wasn’t able to fully render the prompt: “Donald Trump on the Steps of the Supreme Court.” It returned four images of the building itself sans Trump along with the error message: “One of more words may not meet User Guidelines and were removed.”

Adobe Firefly wasn’t able to fully render the prompt “Donald Trump on the Steps of the Supreme Court.” It returned this image of the building itself, instead.

On its help center, Adobe notes, “Firefly only generates images of public figures available for commercial use on the Stock website, excluding editorial content. It shouldn’t generate public figures unavailable in the Stock data.”

Detection issues

The fourth biggest challenge was that journalists themselves didn’t always know when AI had been used to make or edit visual assets. Some of the traditional ways to fact-check images don’t always work for those made by or edited with AI.

Some participants mentioned the Content Authenticity Initiative and its Content Credentials, a kind of tamper-evident metadata used to show the history of an image. However, they also lamented significant barriers to implementation. These included having to buy new cameras equipped with the content credentials technology and also re-develop their digital asset management systems and websites to work with and display the credentials. Considering that at least half of all Americans get at least some news from social media platforms, content credentials will only be effective if they are adopted widely across the industry and by big tech giants, alike.

Despite these significant risks and challenges, newsroom workers also imagined ways that the technology could be used in productive and beneficial ways.

Opportunities for deploying AI tools and visuals in newsrooms

Creating illustrations

This is how text-to-image generator Midjourney responded to a prompt about visualizing generative AI. Journalists said they could see the potential for using generative AI to show difficult-to-visualize topics, such as AI itself.

The newsroom employees interviewed were most comfortable with using generative AI to create illustrations that were not photorealistic. AI can be helpful to illustrate hard-to-visualize stories, like those dealing with bitcoin or with AI itself.

Brainstorming and idea generation

Those interviewed also thought generative AI could be used for story research and inspiration. Instead of just looking at Pinterest boards or conducting a Google Image search, journalists imagined asking a chatbot for help with how to show challenging topics, like visualizing the depth of the Mariana Trench. Interviewees also thought generative AI could be used to create mood boards to quickly and concretely communicate an editor’s vision to a freelancer.

Visualizing the past or future

Journalists also thought the potential existed to help them show the past or future. In one editor’s words:

“We always talk about how like it’s really hard to photograph the past. There’s only so much that you can do in terms of pulling archival images and things like that.”

This editor thought AI could be used in close consultation with relevant sources to narrate and then visualize how something looked in the past. Image-to-video AI tools like Runway can allow you to bring a historical still image to life or to describe a historical scene and receive a video in return.

Image-to-video AI tool Runway allows a user to bring life to a still image from history.

More guidance (and research) needed

From our research, which also discusses principles and policies that newsrooms have in place to guide the responsible use of AI within news organizations, it is clear that the media industry finds itself at another major crossroads. As with each evolution of the craft, there are opportunities to explore and risks to be evaluated. But from what we saw, journalists need more guardrails to guide their use and allow for experimentation and innovation in ethically sound and responsible ways.

Diversity, Equity & Inclusion | Industry-Research

Women’s athletics drives audience attention 

It has escaped no media executive’s notice that women’s sports teams are on a rampage. However, media leaders may not be investing in coverage of women’s sports and athletes proportionally to the value they deliver. 

The 2024 women’s Final Four game between Iowa and UConn garnered the largest audience for any basketball game in ESPN history. More viewers tuned in for the women’s NCAA championship than the men’s – by over four million viewers. Disney sold out of ad inventory going into the Final Four, with women’s March Madness advertising revenue doubling from last year. Women’s Final Four games commanded ticket prices 47% higher than those for men’s games (although not in proportion to seats available); and Indiana Fever rookie Caitlin Clark is currently finalizing an eight-figure deal with Nike. 

The stars are not just shining on women’s basketball. The National Women’s Soccer League signed the largest media deal in women’s sports history in November 2023, and Women’s College Volleyball recently shattered an all-time attendance record. More female athletes than males now represent Team USA at the Olympics and they have been winning proportionally more medals.  

Influence goes both ways 

Support from sports franchises is critical to the development of women’s sports, but so is media attention and investment. While teams and athletes lend their fame to media companies and advertisers, the reputation and popularity of teams and athletes are also influenced by media coverage. Decisions about which Olympic events get covered and which athletes get interviewed impact public perception of female athletes and sports. 

The study A Quarter Century of Prime Time’s Summer Olympics examined how women’s sports were framed for audiences over the past 25 years. Researchers analyzed 311 hours of NBC primetime Summer Olympics coverage and found female Team USA athletes were underrepresented in media coverage in proportion to medals won. Representation has soared in recent years though, with equal screen time given to men and women. In fact, two thirds of the athletes and coaches interviewed by NBC at the Summer 2021 Olympics games were female- indicating that women athletes are attracting more than their share of fans.  

However, the study found that at the 2021 Olympics, only 24% of the non-athlete sources interviewed – such as anchors, reporters, commentators, and analysts – were female. The sports media field is still largely male dominated, even as interest in female athletes rises. Improved gender equality among sports reporters, commentators, and others in media positions adjacent to athletics could help grow interest around women’s sports even more. It also positions media companies to better take full advantage of audiences’ increased interest.  

Female sports superstars drive views 

The explosion in women’s NCAA basketball viewership can be attributed in part to fandom for athletes such as Iowa Hawkeye’s Caitlin Clark (now with Indiana’s WNBA team, Fever) and South Carolina Gamecock’s Kamilla Cardoso (now with the WNBA’s Chicago Sky). Interest in the WNBA Draft soared to an all-time high after the record-breaking season, quadrupling the number of viewers for this year’s draft over last year.  

Superstars like Clark and Cardoso are bringing home the bacon for those who invested in them. As recently pointed out in an NPR interview, when Clark declared for the WNBA draft, Indiana Fever’s average ticket price doubled. Teams across the WNBA saw bumps in ticket sales at or near sellout levels when Clark is slated to be in town.  

Some worry the “Clark Effect” had an outsized impact on the spectacular ratings this past season. However, new stars are on the horizon. Stellar freshmen players include USC Trojan’s Juju Watkins, Gamecock’s MiLaysia Fulwiley, and Notre Dame’s Hannah Hidalgo. Viewers who admired their skills this season are likely to be tuning in next season to follow their progress. 

The fandom factor 

As fans rally around rising stars of women’s sports, new research emphasizes the importance of fandom among young viewers. According to the 2024 Digital Media Trends by Deloitte Center for Technology, Media & Telecommunications: 

  • 35% of young people surveyed say sports team fandom is important to their identity.  
  • Gen Z participants were especially likely to cite fandom as a component of their identity- whether they identified as fans of a sports team, movie franchise, music artist, or video game. 
  • People who consider sports fandom important to their identity were more likely to engage with sports content. 

About 10% of those surveyed were dubbed “M & E super fans” – people who consider fandom for a sports team, musician, video game, film, and TV series all important to their identity. These super fans were more likely to pay for streaming subscriptions and on-demand entertainment services. They were also more likely to use multiple social media platforms. While these super fans can have a higher churn rate, they may be attracted to cross-platform experiences and cost-saving bundles, according to Deloitte.  

Fans contribute greatly to media hype-building and the development of cross-media franchises. According to the Deloitte study, media companies can leverage the power of fandom in multiple ways. 

  • Seek deeper engagement with and understanding of fans. This might involve more granular interactions via online group forums and discussions.  
  • Discover burgeoning fandoms, nurture and learn from them.  
  • Consider the intensity of fan bases, not just their size. A smaller group of passionate fans may wield more influence than a larger but more casual audience. 

Once fandom is established, viewers often remain loyal even when their favorite athletes are off their game. The interest in gymnast Simone Biles and skier Mikaela Shiffrin is proof of that. Even after Biles had to withdraw from much-anticipated 2021 Olympic events due to “twisties” and Shiffrin was disqualified from her two best events at the 2022 Olympics, viewers remained glued to coverage of them, and both continue to thrill fans and score lucrative endorsement deals to this day. As one fan tweeted supportively when Shiffrin had to opt out of the 2024 World Cup Giant Slalom in Australia, “You owe us nothing, Mikaela. Save it for the Olympics.” 

Women’s athletics: more than a passing fad 

There are many signs that escalating interest in women’s sports is more than just a moment. With fandom increasingly important to young audiences, and female athletes tearing it up on court on field, media and entertainment executives will do well to evaluate their investment in women’s athletics.  

Media execs can deepen their investment in women’s sports by bolstering gender equality in adjacent media positions, evaluating their coverage of women’s events and athletes, and nurturing the fandom ecosystem. As Laura Correnti, founder and CEO of Deep Blue Sports + Entertainment, put it in an interview for NPR: “If you build it, they will come.”  

Industry-Research

Bust newsroom burnout without breaking the bank

Burnout among newsroom employees has risen to critical levels. According to a recent study by the Reynolds Journalism Institute (RJI), 84% of current journalists and 88% of those formerly employed as journalists say burnout has impacted them personally. Over 90% of both groups say they have observed burnout among colleagues. More than a third of all journalism professionals surveyed agreed that covering news is increasingly challenging today, compared to the past.  

Burnout often appears as exhaustion, mental distancing from work, and reduced efficiency. For individuals, quality of life is impacted. For businesses, retention and productivity of the workforce are at stake. On a societal level, widespread burnout among news professionals threatens to jeopardize the high-quality reliable journalism necessary to maintain an informed public and a healthy democracy.  

Solutions for newsroom burnout 

The remedies to address newsroom employee burnout proposed in RJI’s study, The Burnout Crisis in Journalism: Solutions for Today’s Newsoom, sidestep those many executives currently find prohibitive, such as hiring more staff and raising salaries. Instead, the study focuses on solutions deemed most desirable among staff that are within reasonable reach of employers. The findings offer insight proactive leaders can utilize to improve career satisfaction and work-life balance in the workforce. 

A total of 1,140 participants from across the industry, representing all 50 of the United States, completed the RJI survey. Of the participants, 39% were currently active journalists, and 21% were currently active in management. Former journalists and managers made up 15% of the survey participants, while 12% represented other aspects of the profession, and 12% were students and faculty members in journalism higher education programs. 

Survey respondents chose two of 10 solution areas to address in more depth. Tellingly, the top five selected included: 

  • Work hours and flexibility options. 
  • Coverage responsibilities and workload. 
  • Changes in newsroom culture. 
  • Time off and vacation options. 
  • Additional or improved benefits. 

The other five solution areas which garnered less enthusiasm were: management training, career support, mental health support and resources, newsroom team building, and trauma training and resources. 

Critical issues to address burnout

Agency: Journalists and other newsroom professionals express a clear desire to have more control over their workflows, job responsibilities, work environments, schedules, and output. 

Flexibility

Journalists and managers want more flexibility when it comes to hours and work shifts – including the option of four-day workweeks, hybrid shifts, and remote work options. 

Recognition

Acknowledging the valuable work of employees would help reduce burnout, according to 84% of current journalists and managers, and 93% of former journalists and managers. 

Time off

Participants almost universally agreed that more vacation time would help with work-related fatigue. 100% of former news professionals and 94% of current managers and journalists say that more days off would ease burnout. 

The authors of the study put forth concrete solutions to mitigate newsroom employee burnout. Many of these can be enacted relatively quickly and without major financial consequences: 

  • Offer employees a four-day workweek option. 
  • Allow more hybrid shifts. 
  • Enable remote work from home at least once a week. 
  • Offer more flexible shifts, enabling employees to choose when they work, as long as they complete the required hours and/or deliverables. 
  • Evaluate and adjust workload balance among individual journalists and teams. 
  • Provide additional days off. 
  • Let workers have more input on content and how work gets done. 
  • Evaluate newsroom culture with an eye towards increasing recognition and acknowledgement. 

Newsroom burnout ripples across the pond 

Journalist burnout is reaching crisis levels outside of the US as well. Research from the UK finds more journalists disconnecting from social media to preserve work life balance, and even to avoid threats and harassment. However, this move could potentially stymie their careers because social media plays a key role in discovering and connecting with new audiences, boosting important news content, and facilitating investigative research.  

Before publications join new online platforms, it’s important to weigh ramifications in terms of employee workload and digital safety. Where such risks are unavoidable, newsrooms should consider ways to mitigate potential impacts. For example, rather than suggest employees manage stress on their own, UK researchers advise facilitating group discussions among colleagues aimed towards shaping long term policy. 

As in the US, UK journalists studied are weary of leadership shifting the burden to staff by suggesting they distress by using their free time to pursue therapy, yoga, or meditation. These activities often leave underlying systemic issues in the workplace unresolved.  

News executives worldwide must act on mitigating burnout now to sustain the vitality and integrity of the profession. In the U.S., strife around upcoming national elections is sure to increase strain on journalists. Proactive steps such as those suggested by the RJI study can help reduce stress, keep top quality professionals on the job, and sustain a landscape of abundant, reliable information for the public. 

Industry-Research

How to engage young news consumers

Young news consumers understand the value that news can play in their lives, but are often disinterested in it or frustrated with how it’s being delivered to them. It isn’t a surprise that news brands tend to focus on older consumers with larger disposable incomes. However, no one can deny the importance of engaging and building future audiences.

A new report from FT Strategies and Medill’s Knight Lab, “Next Gen News” aims to help news media producers understand the needs and behaviors of younger news consumers so that they can better serve these news consumers. particularly as they come to dominate content consumption in the future. The report also points to the fact that we frequently see the behaviors and preferences of younger consumers eventually adopted by older ones as well, which gives their attitudes additional weight.

Emerging behaviors of young news audiences

The research finds that the next generation of news consumers exhibit four key emerging behaviors:

1. Digital simul-tasking

They fluidly transition between dissimilar tasks (messaging friends, buying things, playing games, catching up on socials, listening to a podcast) while they’re on their phones.

2. Sensemaking via digital discourse

They rely on the personal opinions of others in digital contexts to frame and understand the news.

3. Filtering through trusted networks

They seek out sources of information from people that they know, or feel like they know (e.g. their favorite creator), in real life.

4. Sophisticated searching

They have honed their own sophisticated search skills on social media platforms and in online communities to avoid information overload.

What young consumers need to navigate news

To navigate information, the research found that younger audiences also adopt different modes of consumption which can occur throughout the day to satisfy different news needs:

Sift

They need simple, low-effort ways to keep up with and discover relevant news.

Substantiate

 They need straightforward ways to follow up on and verify news that has sparked their interest.

Study

They need access to content that educates, upskills and inspires them (when they want to dive more deeply).

Socialize

they need information that they can share that makes them feel current, connected and socially validated.

Sensemake

They need different perspectives and other accessible ways to process and understand complex topics.

The ideal news experience for young audiences

Most news producers operate under the assumption that young audiences’ news consumption takes place on mobile phones and is primarily accessed through social media and video. While the research points out that this approach is not wrong, they found that it lacks the level of nuance required to build significant audiences for the future.

After extensive experiments and interviews with 45 young news consumers, the researchers found that that the ideal news experience for the 18-25 year old respondents revolved around three important factors: trusted source, personal significance and desired storytelling.

Rebuilding trust with young news audiences

For most media organizations today, the issue of trust is of particular concern. Traditionally news brands have relied on trust signals that lean into brand and credentials and actually avoid any personal information about the makers of news. However, younger news consumers may be more inclined to trust reporters over monolithic brands, particularly if they are more transparent about who they are. In fact, it might be beneficial to news organizations to help journalists build their personal brand.

The report suggests that media brands might better make use of the lived experiences and personal stories of journalists and other subject matter experts to build deeper connections with the next generation. However, they point to the difficulties of achieving this without undermining journalistic notions of balance and fairness.

News that matters to young audiences

Deciding what stories matter most has also long been the provenance of news providers. It is common to assume everyone is interested in “hard news” (or believe that they should be) and therefore over-index on reporting of topics like politics, international affairs, economics, and science. It is important to recognize that while younger news consumers know that these are important topics, they are bombarded with content and seek out a personal connection to information to give it relevance that will allow it to rise above the noise.

By adopting a broader definition of news that incorporates infotainment and giving more space to “soft news” topics, news brands can better engage younger audiences and provide entry points into more difficult topics that serve different life stages. These audiences want to understand how a piece of news directly impacts their life and those around them. They also appreciate context and explainers that help to bridge gaps in their knowledge. And they want to feel that they can take action; that they are part of a solution working with their community on big social, political, and economic issues.

Storytelling formats that engage young news consumers

Historically, news producers have sought out singular and uniform formats that would attract younger audiences, such as the industry-wide “pivot to video” in the 2010s.  However, the research found that format preferences were dependent on several factors, not least the mode that consumers were in. For example, those in the Sift mode may be more likely to look for short form videos or TLDRs, while consumers in the Study mode are more likely to consume long-form podcasts.

To meet the needs of younger audiences, news producers must acknowledge that there is value in a diverse portfolio of formats that match an individual’s preferences or situation (time of day). In other words, they must not default to any one storytelling structure that doesn’t align the kinds of emerging styles and formats that are growing in popularity. And it is critical that news organizations adopt an experiment-led approach that allows them to validate audience demand.

The time to act – to attract young news audiences – is now

Certainly, we have seen that consumer behavior and expectations shift as each generation matures. However, the authors of the “Next Gen News” report point out that news producers can’t afford to wait to build relationships with younger audiences. Instead, they need to make the effort to meet them where they are now to be perceived as a trusted ally moving forward.

It is critical to understand the shifting information consumption trends shaping the expectations of younger news consumers. By developing trust-based relationships on their terms, news brands can engage and interact with these audiences now. This requires adapting to the information environment they live in, and adopting an open, experimental mindset that maintains the values of quality news while adapting to serve the next generation of news audiences.

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