The convenience and flexibility of watching television continues to grow with the ability to time shift and stream programming. These patterns hold true for viewers of public service broadcasting in the United Kingdom; Channel 3 services, Channel 4, Channel 5, S4C and BBC. According to their mandate, public service broadcasters must offer quality programming which informs an understanding of the world, stimulates knowledge and learning, reflects the strength of the UK’s culture and represents diversified viewpoints.
PSB channels are committed to the practice of fulfilling the programming criteria. The Office of Communications (Ofcom), the government-approved regulatory and competition authority for the broadcasting and telecommunications, assesses public services channels’ yearly performance in its report, PSB Annual Research Report. The report evaluates three key areas to gauge effectiveness of the of public service channels: 1) audience opinion 2) viewership and 3) programming and spending.
According to its most recent report, a full 73% of those who have ever watched a PSB channel reported being satisfied with the programming. Viewers reported strong levels of importance and delivery correlating to the objectives of PSB channels. The highest rated in terms of importance were “it provides a wide range of quality and UK made programming for children (88%)” and “its news programs are trustworthy (86%).” Viewers highest scores for delivery were “it provides a wide range of quality and UK made programming for children (85%)” and “its programs help me understand what’s going on in the world today (74%).”

The report also looks at time spent watching broadcast television, with demographic breakdowns, as well as the quantity and quality of public broadcast content. In all, viewers watched 3 hours 36 minutes of measured broadcast TV in an average day in 2015, almost a half hour less per day than in 2010. As we have also seen in the U.S., viewership declined notably for adults 25-34 (19%) and adults 35-44 (17%) during this same time period. These declines were attributed to adult usage of on-demand services such as BBC iPlayer, All 4, Netflix or Amazon, especially among those aged 15-24s and 25-34.
Further, according to the BARB data, viewing of national and international news on broadcast TV increased year-to-year to 96 hours per person 4+ after a three-year decline. Total viewing hours to broadcast TV news also increased (approximately 3 hours) among adults 35+ to 142.5 hours per person in 2015 in contrast to the declines among Persons 16-34 (32.4 hours in 2015 from 33.5 hours in 2014). Where are the younger viewers going for their news? Six in ten Persons 16-24 reported using the internet or apps for news compared to 51% who cited using television.
In 2015, the PSB channels broadcast 31,974 hours of first-run UK originated network programming, an 8% decrease from 34,689 hours ten years ago. A shift in genre production from big-budget dramas to relatively low-cost original programs allowed for a decreased spending with sacrificing too many programming hours.
Importantly, public service channels must support six core characteristics:
- high quality
- original
- innovative
- challenging
- widely available
- distinctive
These values act as important guidelines in delivering effective programming. Adhering to these characteristics, as well as, noting the changes and differences between younger and older adult viewership, will allow PSB channels to meet the expectations of its viewers.


The majority of consumers prefer to watch news on TV. When asked where consumers get their news, 57% reported TV, 38% stated online and only 20% said they get their news from newspapers. As one would expect, only 5% of younger consumers, ages 18-29s, often got news from a print newspaper in contrast to close to half (48%) of adults, age 65.



Viewers also reported that TV (89%) offered the most positive viewing experience, followed by tablet (63%), computer (54%) and phone (43%). Further, viewers paid the most attention to advertising on television (29%) compared to 23% for smartphones, 20% for computers and 17% for tablets.
Additionally, the study found that multi-tasking negatively impacts ad recall but not program plot recall. Importantly marketers need to understand drivers of engagement across platforms as well as those specific to their targeted demo. Identifying drivers and assigning value to each platform will better align expectations with campaign effectiveness.
The older the consumer, the more time spent watching television. Among adults 18-34, 39% of media consumption occurs on digital (e.g. smartphones, tablets and desktops), 15% on connected TVs (e.g. Apple TV, Roku, Google Chrome) versus 29% on live-TV and 17% on radio. In contrast, Adults 50+ spend 53% of their time on live-TV, 21% on digital, 17% on radio and 8% on connected-TVs. It’s no wonder traditional TV networks are clamoring to remain relevant and shifting to digital options such as HBO to go, CBS’ All Access and MTV’s Snapchat Channel.
The researchers found that blog posts and videos/podcasts are the second and third most effective types of content. Now, those are storytelling devices! Take, for instance, Frank and the Tower, a short film by REI that tells the story of Franks Sanders, a rock climbing guide who has ascended Devil’s Tower thousands of times over his long career. Sanders is a character in his own right. But for someone like me, who not only recently took up indoor rock climbing, but who also stood at the base of Devil’s Tower as a kid with binoculars in hand, the film really struck a chord. Who knows? Maybe one of the people I saw climbing the tower through my binoculars was Sanders. I think about this video all the time, especially when I’m thinking about which store I’m going to in order to buy more chalk for climbing.
In addition, the shift to mobile directly attributed to the increased use of smartphones to access news and the decreased use of desktops. Demographically, younger consumers prefer mobile for news access while older consumers look to desktop and tablet. Across multiple countries, over half (53%) reported that they use a smartphone to access news. Interestingly, consumers who report mainly using their smartphones to access news stories, do so by entering social media sites versus a branded website or app. Apps have become an impactful tool to send alerts and notifications to attract consumers and to bring them more regularly to the branded website.
The consumer adoption of ad blocking software is a most challenging problem for digital publishers, especially for those heavily dependent on advertising revenue. Of those that currently use an ad-blocker, the majority do so on a desktop with only about 8% do so on mobile. In addition, about one-third of consumers in Germany, UK, and the U.S. plan to install an ad-blocker on their smartphones in the next 12 months.



