/ An inside look at the business of digital content
Publishers are diversifying reach, but are they reducing risk?
Social and AI platforms are central to audience strategies. But expanding reach isn't the same as building durable relationships. Here's how to assess the difference.
October 20, 2026 | By Julie Jochims – Media Industry Analyst, Arc XP at The Washington PostConnect on
Every publisher strategy deck now has a slide on diversification, and the reasoning is sound. Google referrals are shrinking, so publishers are building audiences elsewhere. But much of that diversification may amount to swapping one landlord for two.
In a recent Digiday and Arc XP survey of 85 publishers, the strategies most often named as performing best were a bigger social media presence (53%) and working with AI search companies (52%). Owned channels such as newsletters, apps and podcasts came next at 44%, followed by community-driven experiences at 38%. Respondents could select more than one option, so this is not a strict ranking. Still, it shows where publishers are placing their confidence.
That confidence sits alongside a different goal. Forbes chief innovation officer Nina Gould described the ideal reader as someone who does not need search to find you. The report itself concludes that publishers are moving away from maximizing referral traffic and toward direct, diversified relationships with readers. Yet the strategies receiving the most credit depend on platforms with rules publishers do not control.
This article offers a practical way to distinguish owned, partnered, and rented audience relationships, and three questions executives can use to assess where platform risk is showing up in their revenue plans.
The pressure is real, and so is the response
Three in four respondents (76%) said audiences have shifted toward reading summaries first, and 61% reported fewer direct visits to their sites. Washington Post CTO Vineet Khosla pointed to Chartbeat data showing a 34% drop in Google search traffic to publishers over the past year.
The response makes sense. Two-thirds of publishers (67%) are increasing their social presence. People Inc. told Digiday its social footprint is growing 40% a year, and that more people are reading its content than ever, just in different places. That is a real win.
The problem is calling it a hedge. If a social platform changes its distribution rules, or an AI assistant changes which sources it cites, the audience you built there may not be reachable on your terms. Media executives have seen this before, in the pivot to video and the algorithm changes that followed.
Rented reach is useful if you price it correctly
Audience reach on someone else’s platform has value. It builds brand and introduces your journalism to people who might never type in your URL. Gould noted that it can also bring people back to experiences they can’t get elsewhere. The mistake is treating that reach as the same kind of asset as a subscriber, newsletter reader or app user.
One way to assess your exposure is to sort every audience source into three buckets:
- Owned: You hold the identity and the channel, such as email, apps, logged-in users and SMS.
- Partnered: You have a contract, such as licensing deals, creator agreements and syndication terms.
- Rented: You have reach but limited control, such as social feeds, search referrals and aggregators.
Try sorting your own revenue plan this way. If the result makes you uncomfortable, that is useful information.
The AI partnership question
The survey found that 76% of publishers are licensing or syndicating content to AI platforms. That puts them in the partnered bucket, which is more durable than rented reach. But the report does not say what those deals pay.
People Inc. CIO Jonathan Roberts described the problem plainly: demand for publisher content is growing quickly, and the people who create it are not always paid for that demand. He warned that if this continues, the digital economy will suffer. People Inc. takes part in Microsoft’s pay-per-usage marketplace pilot, an early model that ties payment to actual use rather than a flat fee.
A licensing deal that pays fairly for usage is a revenue line. A deal that mostly delivers attribution and a seat at a product launch is closer to a marketing expense. Executives should know which one they have signed.
