Category results for "Marketing"

Leveraging LinkedIn: a guide for media companies

March 21, 2024 Damian Radcliffe, Carolyn S. Chambers Professor in Journalism – University of Oregon

n the rapidly evolving digital landscape, content producers constantly seek new ways to engage with audiences and promote their brands. That’s especially important right now as traffic continues to fall from sites such as Facebook and Twitter/X.

One weapon in their arsenal with some powerful potential is LinkedIn, a site that may offer a higher likelihood of referrals and engagement than some publishers have historically considered.

Three reasons why media companies shouldn’t overlook LinkedIn

1. LinkedIn has a bigger user base than you might realize

The site, which was purchased by Microsoft for $26.2 billion in late 2016, has more than one billion users globally, including over 200 million in the USA. (about a third of which are active). The U.S. is comfortably LinkedIn’s biggest single market, although 75% of its audience is outside of the States.

2. LinkedIn users tend to be millennials and professionals

LinkedIn is typically described as a social network for business professionals. As a result, it doesn’t yet attract much of Gen Z, but it is a site they transition to as they enter the workforce. Worldwide, 60% of users are in the advertiser-friendly 25-34 age bracket.

In the USA, a 2023 survey by the Pew Research Center found that 40% of 30-49-year-olds had used the site. That’s on a par with Pinterest (40%), TikTok (39%) and WhatsApp (38%) and some way ahead of Twitter/X (27%) and Snapchat (30%), platforms many publishers continue to invest considerable energies in.

3. Around 1 in 5 American users harness LinkedIn for news

Further data from Pew finds that 17% of U.S. adults using LinkedIn regularly get their news on the platform. Interestingly, in contrast to other social networks, LinkedIn has the greatest gender parity among news consumers.

Its news audience is not huge, c.5% of U.S. adults. However, this is on par with Snapchat (4% of the total adult population) and WhatsApp (3%).

The site also offers a more educated demographic, 60% of regular news consumers on LinkedIn have a college degree, and just over half (53%) of their users enjoy a household income over $100k per annum. For many media companies, these are appealing demographics.

Five fresh ways media companies can use LinkedIn

Many media companies will already be using some of the most obvious functions on LinkedIn. This includes posting job ads, sharing company news and creating business landing pages.

Those functions will continue to be useful. However, they only scratch the surface of some of the wider potential the site potentially affords publishers and creators.

Tactics for publishers to try on LinkedIn:

1. Publish newsletters

Image via The Economist on LinkedIn. Screenshot 3/18/24.

“In the past year, LinkedIn has seen a 150% increase in the number of newsletters being published by publishers and journalists on the platform,” Axios reports.

These newsletters might be native to LinkedIn, offer a remix of content produced elsewhere, or simply be republished on the platform. Audiences can read them on the site, or have them emailed to them. Either way, they can potentially reach large, professional, audiences. Users have more than 450 million newsletter subscriptions on the platform. That’s up 3x year-on-year.

The Wall Street Journal’s Careers & Leadership newsletter, for example, has nearly 3 million subscribers and over 100 editions on LinkedIn. With the WSJ’s company page enjoying 9.7 million followers, that’s a high percentage of users who are digging deeper.

Another LinkedIn behemoth, The Economist, reaches over 3.1 million weekly subscribers with its “week ahead” newsletter, while Harvard Business Review’s Management Tip of the Week reaches over 5 million subscribers with a short article that takes just 1-2 minutes to read.

At the other end of the scale, you can find more niche newsletters related to media news, such as the excellent Muck Rack weekly, a 500-word weekly recap from the Media and Journalism Research Center, as well as countless other topics.

2. Host and stream live events

The pandemic demonstrated the potential for publishers to livestream events. Although we have seen a renewed interest in the ability of in-person events (particularly to diversify revenues), many media companies have retained an online component. Some media providers, like Harvard Business Review, continue to run live events that remain 100% virtual.

The Forbes Sustainability Leaders Summit & sponsor list, via Forbes

Online-only, or hybrid events, are more inclusive, helping to overcome geographic boundaries. But they also present additional income streams.

Forbes, for example, attracted several blue-chip sponsors for their Sustainability Leaders Summit last Fall. If you were unable to attend in person, you could view a live stream on various platforms, including LinkedIn, sponsored by Toyota.

As with other platforms, publishers and creators can host audio and video events live on LinkedIn, using existing tools like Zoom, WebEx or Vimeo. Events can be gated or open to all, as well as promoted to target audiences on the platform.

3. Gather audience insights

Events, newsletters and posts by a company – or its staff – offer multiple means to engage with users on LinkedIn. Aside from blasting them with news and information, they’re also a space to dig beyond the analytics to garner insights from your audience.

As Meredith Turits, the former editor of BBC Worklife – a vertical that includes the Worklife 101 newsletter – explained to Nieman Lab last year “content that does well is, of course, shared and clicked on, but some of our most important insights come from the comments on the newsletter,” she said. “We’re always looking at conversation in the comments or shares.”

These audience insights can shape future editorial efforts. Moreover, by sharing content that stimulates discussion and offers insights from LinkedIn members, publishers can act as a convener for conversation. That’s an approach in line with the goal of many publishers to move beyond scale by developing direct relationships with audiences.

“Don’t treat it as a traffic play, full stop,” Turtis advises. “One of the things that’s most unique about LinkedIn is that people want to talk, and will talk — it’s UX makes that easy and encourages it.”

4. Drive referrals, subscribers and registrations

Posts on company pages, the feeds of the people who work at them, as well as newsletters published on LinkedIn, can all play a role in encouraging audiences to dig deeper.

USA Today’s weekly consumer news newsletter, The Money, breaks down stories from the past week, and includes links to other USA Today stories. It also highlights that you can sign up for a daily newsletter offering more of the same, more often.

Screenshot via USA Today on LinkedIn 3/18/24

Other outlets, like CNN’s PM Plug In, lean into when audiences might be using LinkedIn. In this instance, providing “a weekday newsletter to catch you up on important news you may have missed during your busy day.”

Meanwhile, Business Insider uses the platform to offer a “shorter version of our flagship newsletter,” which they then encourage readers to sign up for.

The Economist ends their newsletter with a registration link offering three free articles a month, as well as linking to their main subscription page.

Collectively, these approaches demonstrate some of the different ways that publishers are using LinkedIn to support their wider engagement and revenue strategies.

5. Humanize your brand and staff

In some instances, LinkedIn may be your first engagement with a company. A good initial impression can matter, therefore, in terms of attracting potential consumers, subscribers and prospective employees.

Because of this, some media companies are making their LinkedIn presence more personal and approachable.

The Editor’s Digest, a newsletter from the Financial Times, sees an editor pick their top stories from the FT that week. Each hyperlinked newsletter is simply signed off by the author using their first name (e.g. Patrick, or Roula). It offers a casualness one might not expect from such an august brand, even if I personally would love to know their surname and job title!

Elsewhere, Nicholas Thompson the CEO of The Atlantic publishes a monthly newsletter that highlights his picks of The Best Things To Read. Most of this content is from places outside of The Atlantic, increasing its usefulness and making it feel much less like a PR exercise. Thompson also posts casual hot-take videos on different topics, which also makes him – and by osmosis his publication – more accessible and relatable.

Moving forward

According to Daniel Roth, LinkedIn’s Editor in Chief, the platform works with 400 preferred news partners to help maximize their work on the site. These efforts, as Axios reports, include sharing trending topics with partners so that they can tap current audience interests, as well as featuring content on LinkedIn News.

However, for content creators not in this club, there are still multiple things you can do to leverage LinkedIn more effectively. Journalists can get free training on how to use the platform, as well as a free premium membership. They can also use the platform to promote their work, and the work of others, as well as engage directly with audiences.

Your digital and social teams can – and should – do that too. Newsletters, events and posts can create high-quality, relevant content that resonates with LinkedIn’s professional user base. In doing this, outlets may reach new audiences as well as serve existing ones. That can drive traffic and engagement, increase subscriptions and take-up of other products.

Image via Reuters Institute for the Study of Journalism

As a result, according to the Reuters Institute for the Study of Journalism, more media companies are investing in LinkedIn. A survey of 314 media leaders in 56 countries, revealed that four in ten (41%) of executives said they would be putting more effort into the platform in 2024. This is only just behind the proposed prioritization in YouTube and Google Search.

As Sara Fischer the senior media reporter at Axios recently put it, “LinkedIn alone won’t be able to make up for the dramatic reduction in traffic referrals from social media sites to news publishers, but it does offer outlets and journalists a platform to meaningfully grow their audiences amid a broader tech crackdown on news content.”

Put another way, as the tech journalist Ryan Broderick outlined earlier this week, “the traffic firehose days of the 2010s aren’t coming back. And LinkedIn is not the secret to infinite pageviews.” But, he adds, “finding a home for news publishers in 2024 isn’t about finding a perfect fit, but rather finding one that’s close enough.”

For some content creators and media companies, that might just mean leaning more into LinkedIn in the year ahead.

Marketing | Supporter Spotlight | Video

The benefits of bringing maps and weather data into your video content

March 13, 2023 Jim Politis, Max Velocity Product Manager – The Weather Company, an IBM Business

Sometimes the weather is the story. However, weather also impacts many of the stories journalists tell – from sports events to celebrity weddings, groundbreaking ceremonies, and more. Maps and weather data can be powerful tools to create more memorable and impactful videos. Digital publications and platforms can leverage these elements to illustrate location, specify routes, and provide predictions regarding the potential impact of current and upcoming weather to create more engaging content.

There are many benefits of incorporating maps and weather data into video content, and all it takes is adding this capability to the existing software stack. Let’s take a look.

Why maps and weather enhance storytelling

When it comes to video content, it’s important to have tools that make it easy to enhance coverage of breaking news quickly. Maps can make it easier to visualize stories, such as election news and big-city races. Creating custom maps for breaking stories helps your viewers feel like they are involved rather than just passively watching. As a result, digital publications can increase engagement and viewer loyalty.

They can even provide coverage on a street level, which helps personalize a reporter’s video stories. By offering street-level viewing, your publication can go beyond generic maps. This personalization adds a level of depth to your storytelling that many other publications lack, making your stories unique and compelling for your viewers.

Additionally, weather data can be used to provide further context and insights to stories of all kinds. Companies can use weather to illustrate the role wind may have on a football game or how the path of a storm might affect an outdoor event. Since weather impacts almost every decision, this content has immense value for audiences.

5 ways map and weather content improves video storytelling

By bringing maps and weather data into video stories, journalists, reporters and content developers can provide more comprehensive, engaging videos. Here are just a few of the ways that maps and weather data can improve your digital video content:

Generate maps for specific stories.
Maps can be generated for specific stories with the right tool. They can be customized to support the story with stunning visuals.

For example: Local digital publishers may choose to cover a 5K race or marathon. Incorporating maps into the story would allow teams to graphically showcase the route, and bring in “guests” at certain points along the map.

Illustrate the impact of weather on the story.
In the case of a big event such as the Boston Marathon or New York City Marathon, publications might include commentary from elite athletes. Since weather can influence the outcome of races, content creators could showcase the impact of tailwind and humidity and include commentary and predictions about how the weather conditions will impact the race.

Weather was a major factor in the Ineos 1:59 Challenge, in which Eliud Kipoge broke the 2:00 marathon. Kipoge noted that “One of the biggest factors in running a fast marathon is the weather – temperature, humidity, precipitation, wind speed and direction will all have a significant impact, even the air pressure has some effect.” The addition of this unique perspective on how the weather impacts potential outcomes – and makes reporting more engaging.
Display live conditions.
Content producers can illustrate the impact of weather on all sorts of current events such as outdoor sports games, state fairs or festivals, graduation ceremonies, holiday community events, and more. (For example, check out this bike race coverage.
Bring stories to life with guests & visuals.
Display the impact of weather for upcoming event stories and bring in local meteorologists as expert guests. With weather graphics, teams can discuss the impact a hurricane will have on a community or how snow will affect the morning commute.
Drive revenue with weather-related ads.
In addition to providing context and engaging more viewers, this form of storytelling can also be used with sponsors to drive revenue. For example, an owner of a tire company can sponsor the video and provide tips on what type of snow tires are best to buy when winter weather is approaching. Local advertisers – such as hardware stores during BBQ season or local caterers during graduation stories – will also find that the weather tie-in makes their advertising more relevant.

Real-life examples of combining weather data and map overlays

Wondering how to combine weather data and map overlays in videos? Here are a few use cases:

Election coverage
Election coverage always draws a large number of viewers. It risks falling flat however, if high-quality graphics are not incorporated. With the right tools, journalists can enhance their election coverage by showing counties graphically. Digital publications and channels can bring reporters in at different polling locations, providing on-the-ground coverage for a more comprehensive and detailed viewing experience.
Marathon, parade, or other coverage of big events
Marathons and races cover a large area, which can be difficult when there are only a few available team members. With advanced video tools, however, teams can use a distributed workforce, which allows reporters to create, publish, and live stream content at any time from any location along the race route. The same goes for parades or any events that would be enhanced by maps and weather data.
Telethon coverage
The right video tools allow team members and sponsors to create and publish videos without requiring them to use specialized skills, complicated hardware, or expensive equipment. As a result, publications of any size can have the ability to host telethons or fundraising events. With the right tool, guests can easily participate from a remote location. Maps can then be used to showcase which areas have contributed the most and to set goals across a specific demographic.

Final Thoughts

Scaling video production with maps and weather can make videos more engaging since these provide more context to the stories already being told. They can also help audiences understand the scale of a story, or make it more personal through localization. By combining live map and weather data, digital publications and channels can provide real-time, up-to-the-minute coverage to viewers, with all the insights, credibility, and professionalism consumers expect.

About the Author

Jim Politis is part of the Max Weather solutions product management team at The Weather Company, where he focuses on Max Velocity, Max Engage, and Max Social. He was first part of the Max Quality Assurance team, and over the last decade at The Weather Company, Jim has been involved with nearly every product within the Max ecosystem. Prior to joining The Weather Company, Jim served as a broadcast meteorologist in Iowa, where he experienced many extreme weather events, from blizzards to record floods to tornadoes. One thing Jim appreciates about working at The Weather Company is that he no longer needs to present important information while hearing a tornado siren through the building walls! He has a bachelor of science degree in meteorology and an associate’s degree in computer science from Northern Vermont University-Lyndon.

Innovation | Marketing | Perspectives

Brand content will explode with AI. Are publishers ready to capitalize?

January 25, 2023 Jason Kalin, Chief Business Officer – Nativo

As artificial intelligence (AI) continues to evolve, we see more and more examples of AI-generated content in our daily lives. It is only a matter of time before brands start to adopt these tools to scale their content creation and power their content marketing strategies. This trend will continue to accelerate as AI gets better at producing quality content.

For publishers, this presents a huge opportunity. Brands will need help distributing the influx of new content, and publishers are in a prime position to provide that assistance. But are we ready? Do we have the infrastructure in place to handle the increased demand?

Only time will tell. But one thing is for sure: the world of brand content is about to get a whole lot bigger, and publishers need to prepare by focusing on strategies to scale their sponsored content programs.

Content is about to get a whole lot bigger, thanks to AI creation

Companies will no longer be limited to having just a few people write their content. Instead, with automated content creation, brands can scale their content quickly and easily – and leverage their content resources to refine the messaging. This means less time spent creating individual pieces of quality content, allowing for more ideas and creativity to be explored on a grander scale. Companies may find themselves communicating with consumers in ways they never thought possible before.

This dynamic change in how brands approach content creation will undoubtedly open up new opportunities and heighten engagement between brands and customers. The content marketing problem will shift focus from resources required to generate impactful content to finding distribution partners that can prove a shift in brand consideration. We expect big changes on the horizon as AI-written content takes on an increasing presence in the market.

Brands will need help distributing all this new content to drive consumer consideration

With the ever-increasing influx of content, brands are truly facing a looming challenge. How can they keep up with the speed and quantity of new content while making sure it has an impact and drives consumer consideration? How will they know which content connects most with consumers?

The answer lies in strategic partnerships with publishers. For brands to be successful, they must find reliable partnerships that allow them to reach their target audiences quickly and efficiently. Brands need experts and strategists who understand how to reach their customers and how to leverage optimization technologies to ensure the right brand content is served to ensure that readers are guided through the buyer’s journey. Reporting will shift from traditional advertising and attribution metrics to content and consideration insights such as lift studies, engagement, and audience insights.

Publishers are uniquely positioned to capitalize on this trend as they have a captive audience

This shift to AI-written content presents an opportunity for publishers to act as mediators between the content and its audience. Publishers have a captive audience and the expertise and experience necessary to ensure that all content reaches the right people in the most efficient manner possible. They can help brands successfully scale their content distribution quickly, efficiently, and accurately so that their message gets out loud and clear. Moreover, leveraging first-party data about their audience enables publishers to provide critical insights into how content is being consumed, as well as its impact on moving readers through their buyers’ journey.

But they’ll need to find innovative ways to scale their operations

We can expect content to explode around us, and for publishers to capitalize on this trend, they need to find effective ways to run their ad operations and make their sponsored content programs scaleable. That means if a publisher relies on manual processes, custom codes, and complex CMSes to run these premium programs they won’t be able to keep up with the sheer volume of sponsored content campaigns thrown at them. To meet the demands of our new digital landscape, organizations must figure out how best to automate their processes to scale sponsored content for brands.

How can publishers prepare for this explosion of content?

To meet the needs of brands adopting AI technology to scale the production of their content, publishers should focus on streamlining in a few key areas:

Campaign setup

Implement their own AI Content tools to suggest variations on existing content that can continually feed into optimization and reporting providing invaluable insight into content performance.

Also, with many publishers running sponsored content through their website CMS, we have found that programs run in this manner cannot meet high demands when sponsored content is sold at scale.

Campaign optimization

Machine learning optimization technology: AI will help draft the content, and publishers can provide content variation recommendations. When you feed this data into an optimization engine, campaign performance will inevitably see a lift and deliver valuable metrics into the type of content that resonates with a brand’s audience.

Opportunity awaits

Taking these steps now can give publishers a major edge in the rapidly changing landscape of brand content distribution. As AI-generated content becomes more prevalent, publishers can capitalize on this trend by finding innovative ways to scale their operations and become strategic mediators between brands and audiences.

Disclaimer: This article was written in part by AI.

Advertising | Marketing | Perspectives | Revenue | Supporter Spotlight

How sponsored content can strengthen revenue in a downturn

November 16, 2022 Jason Kalin, Chief Business Officer – Nativo

Amid growing uncertainty about the economic environment, it is wise for publishers to consider how to thrive and strengthen their revenue during the potential downturn. With economic uncertainty ahead, it is vital to understand how brands look to invest in marketing during 2023 to build a portfolio of offerings that support these strategies.

The situation

Typically marketing budgets decrease during an economic downturn. However, based on research done by Deloitte earlier this year, marketing spend has grown substantially over the last year. And, despite uncertainty at present, some bright spots stand out.

In the same Deloitte study, marketers stated they plan to increase their spending on DEI initiatives by 10.8% on average. And Hubspot reports that 83% of marketers are investing in higher-quality content. They also report that 80% of marketers expect to maintain or grow their budget for various inbound marketing activities – including content marketing, SEO, social media, and more – to reach and influence consumers at every stage of the buyer’s journey.

This data shows us that publishers would be wise to strengthen their content offering. These can include native advertising, sponsored content and even contextual targeting, all of which are ideal to help brands deliver their stories across publisher channels to reach these audiences.

The consumer perspective

Even at a potential downturn, brands seek opportunities to attract, delight, and engage. Therefore, it is essential to consider the reader and consumer preferences to support these efforts. So we must ask ourselves: what do consumers prefer? Ultimately they want to focus on the content they are trying to consume.

According to an eMarketer report, over 40% of American adults think online ads seem to be aggressively following them. And this has led consumers to take control of their digital experience, with close to 47% of internet users now using ad blockers because they think there are too many ads online, according to GlobalWebIndex.

However, according to a survey by Time Inc, close to 90% of younger internet audiences from Gen Z, millennials, and Gen X say that they prefer custom content, including native ads online, instead of traditional ads. This is an opportunity.

This data shows that consumers are actively seeking ways to improve their web browsing experience and limit the distractions from the content they are seeking. We believe this will lead advertisers to start looking for strategies that do not distract from the reader experience to reach these consumers and improve campaign performance.

A crisis of trust

Unfortunately, these days display ads just aren’t that effective: click-through rates are at just 0.05% across all platforms. This decline started years ago, and it is because consumers have lost trust in display; in fact, over 54% of users say that they don’t click banner ads due to a lack of trust.

Now, let’s look at social media. One reason that platforms like Facebook have come to dominate digital advertising is that they are able to provide advertising experiences that are seamlessly integrated into the consumers’ content. They offer opportunities for long-form editorial engagements, lower funnel activities like click-to-download, and short-form top-of-funnel branding executions, such as Instagram stories.

But the reviews of social channels are not all bright either. Consumers increasingly distrust social platforms. According to Statista, 66% of consumers express concern about the accuracy of the content they see on social media.

Even with this in mind, however, marketers are looking to invest more in short-form content. Hubspot found that 33% of B2C Marketers already invest in short-form content. While another 33% have yet to, but plan to do so for the first time in 2022.

What we see is that there is an appetite for this content. And, given growing distrust in social media, brands may be actively seeking ways to scale their efforts on the open web.

What do publishers offer to the industry? Trust

Publishers have built a robust ecosystem and relationship with their audiences. As we have said before, this trust can be utilized as a point of differentiation, especially when competing against programmatic offerings. When ad dollars are invested into more strategic initiatives, publishers must lean into the inherent trust they have built with their user base.

In a study by OpenX, 77% of people say they trust articles they see on open web websites more than those they read on social media channels. Pair this with the fact that 70% of consumers prefer to learn about new products and services through content rather than traditional advertising, publishers have the winning formula to provide high-value solutions to advertisers.

The winning formula

To thrive during any potential downturn, publishers need to create offerings that support the strategies brands are investing in for 2023. At the same time, they must maintain the inherent trust they have built with their audiences. To do that publishers must consider the following:

Privacy First

Focus on solutions that don’t rely on third-party targeting. Rather than using invasive data practices, use content to attract, delight, and engage. This allows you to provide contextually relevant advertising solutions so brands meet their customers where they are in the purchasing journey.

Prioritize Premium

Brands will look for unique ways to reach their customers, break through the noise, and remove the blindfolds of banner blindness. For digital publishers, that could mean leaning heavier on executions, such as sponsored content that allows brands to tell their stories, from new products to use cases and any DEI initiatives. Give brands the ability to scale their story beyond their audience and benefit from the trust publishers have built with their readers.

Integrate Short-form Content

As mentioned above, brands seek to invest in short-form content. To build a diverse revenue portfolio, publishers can offer solutions to run executions similar to Facebook and Instagram stories or TikTok’s short-form videos. This will allow advertisers to scale these strategies outside social channels within trusted environments.

With a downturn ahead, or not, aligning to meet brands where they are seeking to invest in 2023, will result in a win for publishers. Understand that content moves the needle for consumers. Advertising that places quality messages within trusted content will rise above the clutter. In particular, short form content offerings will allow publishers to integrate the social environment brands are seeking into the publisher site experience.

Marketing | Perspectives | Supporter Spotlight

How to resource your team for effective subscription marketing

November 9, 2022 Matt Broad, Director of Optimization Services – Piano

As we approach the end of 2022, it’s never too early to plan promotions and set an end-of-year calendar for your organization.

These initiatives often require buy-in from the whole company. While editorial and marketing teams often lead the effort, product, technology, ad sales and senior leaders all play important roles. That’s especially true when an organization is shifting from an advertising-first strategy, focused on pageviews and engagement, to a user-centered strategy. The entire team will need to be aligned on KPIs and work together to execute the digital subscription strategy.

Key roles for successful subscription marketing

The most successful subscription publishers have dedicated resources for their digital subscription business that allow them to market their offerings nimbly, and continuously optimize their efforts. For those building or growing their teams, the following roles are foundational for success:

Head of consumer revenue

A senior revenue leader directly influences the future of the company and its business model, focusing on sales and everything that drives them, like marketing campaigns and product pricing.

This individual sets group goals and KPIs and typically is not executing day-to-day efforts, but does ensure campaigns are focused on the proper channels and customers, using the most impactful messaging. The head of consumer revenue usually has product knowledge and understands what makes the product unique and valuable to users in order to monetize it.

Marketing manager

A marketing manager is typically the person who oversees day-to-day marketing campaigns.

They possess experience identifying target audiences and executing campaigns that target, engage, and convert users throughout the customer journey.

This person should have a background in digital marketing or audience engagement to be most successful at understanding the audience and how to serve them with the right message at the right time in the most impactful way. Their goals are to enhance sales and remind existing users of their benefits. Subscriptions aren’t a set-it-and-forget-it business, so the marketing manager is also important for testing different aspects of the user experience to constantly be iterating and improving campaigns.

Creative team

Every publisher needs a resource with a creative mindset to help provide a frictionless UX while adhering to company brand guidelines. In many organizations, copy comes from the marketing manager and then designers ensure the look, feel and messaging of the campaign are aligned.

When design and copy are complete, a front-end developer may build templates to use with the software that’s serving promotions. Developers are often shared resources, so we always recommend creating templates with content fields whenever possible so that others on the marketing team can create variations—updating messaging, changing headlines, moving forward with new tests or promotions, etc.—without that technical background.

Data team

It’s helpful to have data analysts working closely across functions to help marketers understand what audience segments they are looking at and what information they have about them. Based on this performance, data experts can then help enhance segmentation and build out additional campaigns. They can answer questions like, where are the low-hanging fruit? Where can you drive business? How are campaigns performing among specific audience segments? Where is there an opportunity to iterate and improve results?

As a subscription business grows, the data team ultimately plays a critical role in benchmarking KPIs like cost of acquisition, customer lifetime value, retention rates and more. More sophisticated data scientists can also provide attribution models, revenue forecasting, or even come up with creative algorithms to segment your audience.

Tech team

Although they might not be needed on a daily basis, having a technical team that can support your business is very important. This group is aware and understands the technical objectives and gains knowledge of systems and processes, learning how relevant data is leveraged throughout the organization. They can also make sure integrations are functional and that data is passed correctly between systems, which is important for making strategic recommendations around price, revenue, etc.

If there’s a single most important factor in successfully marketing a subscription program, it’s having a top leader in the newsroom and someone on the business side engaged and in agreement that subscriptions are the priority. The group can build a marketing team to be responsible for executing this strategy.

How trials & promotions can help

Depending on how complex your organization’s audience segmentation is, trials and promotions can be worthwhile for all segments if they’re well-planned and used appropriately. How can you plan now to offer the right trials and promotions in the coming months?

Trials are a way to offer sampling; in other words, trying the product before a user makes a long-term and possibly expensive commitment. In subscription, these can have a big impact on conversion rate: At Piano, we’ve seen between a 20% and 150% lift in conversions after users enter a trial period.

However, free trials on annual subscriptions are not recommended. These typically result in very low retention rates and negate much of the benefit of offering a trial in the first place. One exception is to offer introductory pricing for annual subscribers. This can be an effective way to incentivise choosing a longer subscription.

Nonetheless, promotions are a way to encourage conversion among users who might otherwise consider a product too expensive, or who previously passed on an offer to subscribe. Through pricing research, you should be able to map out a revenue curve that helps you understand what different user segments might be willing to pay and how that impacts your overall revenue projections.

Running promotions creates a sense of urgency and pushes users to convert: At Piano, we’ve seen a 64% lift in revenue during a month with promotional offers, relative to the month prior. But the key is making these promotions targeted, temporary and irregular. Keep the offers in the market for a week or two at most, allowing the most motivated, price-sensitive users to respond.

The right team will help guide you on the effectiveness and performance of trials and promotions. With strong leadership, there’s still time to put in place a strong subscription marketing plan for the rest of the year and beyond.