Apps are hot again. After the boom in investment in interactive publisher apps in the early 2010s failed to produce much in terms of audience growth or return on investment, many publishers quietly closed their apps, turning instead to putting content on social platforms and relying on responsive design for the mobile experience. But app strategy for media brands is shifting.

As the cost of producing apps comes down, coupled with the intense competition for attention on platforms, publishers are reconsidering their app-approach.

The intent is different this time, however. Rather than being a vehicle to drive discovery, publishers like the FT with lightweight offering FT Edit, the New York Times’ subscription-only NYT Audio app, and even start-ups like the Baltimore Banner are using their own apps to build deeper relationships with superfans.

New York Magazine is the latest publisher to take another look at apps. They previously launched one in 2013; a replica of the print magazine with interactive features, which was shut down a few years later.

Last month, they announced the launch of a new flagship mobile app. Notably, it includes all six of New York Magazine’s verticals as well: Intelligencer, The Cut, Vulture, The Strategist, Curbed, and Grub Street.

So what made an app an attractive proposition this time around, and what are their primary aims with it? “Over 70% of our readers read on mobile,” Priyanka Arya, SVP of consumer revenue at Vox Media said. “Mobile is the primary point of entry, and the primary reading experience for our subscribers and readers. So we wanted to create the best reading experience for those users.” 

Arya also said that an app was one of the top features requested by subscribers, both through solicited and unsolicited feedback. As a result, the team decided to look at creating a mobile-first experience that would first and foremost serve subscribers. 

Strategy: One app, six titles

The decision to have all six verticals within one app may seem unusual, but it reflects the subscription setup of New York Magazine. Rather than offer standalone subscriptions to each vertical, readers who wish to access Vulture or Curbed instead pay for a New York Magazine subscription which gets them access across all verticals.

Arya  emphasized that having the verticals and the appropriate branding was important rather than pooling articles across the portfolio by topic, for example. 

“We see very different behavior across our audience,” Arya said, explaining why they offered them all in one app. “There’s folks who really go deep into one vertical, there are folks who enjoy multiple and go across our portfolio, and we wanted to create an experience that served both users as well as enhanced discovery for those who may only be single-vertical readers.”

When users enter the app, there are a variety of different experiences they can have. If they’re very focused on one vertical, they can set it as their homepage and tailor the experience. But Arya said that they make an active effort to encourage people to read across the brands with toggle options for quick takes, deep divers and long reads. “We see folks who do read across verticals are among the highest engaged and highest retained,” she noted.

The app therefore also serves as a discovery vehicle for these other brands. Readers may have different levels of familiarity with other verticals when they subscribe. “We see through our newsletter efforts that there may be loyal Vulture readers or The Cut readers who are just going to those home pages, so they’re not experiencing everything that we’re putting in print or we’re putting in some of our other verticals,” Arya pointed out. “But they tend to really enjoy it when they do find [others].”

A premium reading experience

Rather than a bells-and-whistles experience, app users these days seek clean, fast-loading reading. But publishers still have to develop a strategy that differentiates their app experience from web browsing to encourage downloads. 

The New York Magazine app has built in a number of features to offer a premium experience. As noted above, there are convenient toggles between brands, and the ability to set a homepage while easily navigating to other sites. The app also offers personalized notifications so readers can get alerts for what they most care about, and a better ad experience than on browser. 

Perhaps the most compelling proposition of the app is curation. The app includes a ‘Great Stories’ section that pulls together a curation of timely stories and the best pieces from across the portfolio, selected by editors.

“Our feature stories that run in our print magazine and across the portfolio online are among our most popular no matter what interests you may have or vertical affinity you may have,” Arya explained. “That is a place that doesn’t exist on web that can really help you navigate through some of our best pieces and read what our editors are recommending.”

Helping users find the best stories without the help of algorithms is an increasingly appealing prospect. Because personalization was available for push notifications, the team were keen to have somewhere to showcase the best of their editorial across brands, with human curation.

A long-term play

For many publishers, return on investment (ROI) can be a stumbling point for apps. Although they’re cheaper than ever, they do still require upfront investment, often without the promise of short-term, or even medium-term returns.

For Arya, the app is a long-term investment. “What we’re hoping is by getting as many subscribers as we can to download and use the app, we can increase engagement and therefore retention,” she explained. “There’s a pretty lucrative argument around retention, which is always a longer term play, but a much more sustainable play.”

“Our top 20% engaged subscribers have a 30 to 40% higher retention rate than our average subscriber. That’s substantial. So our goal is to continue to move more people into higher engaged tiers.”

Retention increases are far from an overnight task. But a better retention outcome translates to a solid – and more sustainable – revenue outcome in the long term.

Although the New York Magazine  app is primarily a retention  play, Vox has a strategy for encouraging non-subscribers to download the app with the goal of converting them later. Users have to create an account up-front. Then they get a number of free articles before hitting the subscriber wall, similar to the web experience.

“We built the app with our subscribers in mind; a lot of the feature development was looking at those reader habits and building for them,” said Arya. “But we are encouraging readers who aren’t subscribers to download the app, and we do have a strategy to engage them within the app and ideally convert them.” 

Promising early results

At the time of writing, the New York Magazine app is in the top #10 of the Magazines and Newspapers section of the app store. It also has very good ratings and feedback, and requests are already coming in from subscribers for features such as saving and favoriting articles. An Android version of the app is also in the works.

Crucially, Arya sees it as more important than ever that publishers focus on their own properties. “With algorithms changing and platforms constantly changing, betting on your direct traffic and your loyal audience is something that’s been really important to us, and I think should be for other publishers,” she emphasized.