The value proposition of streaming may once have been ad-free experiences. However, today’s media companies seek to have as many viable revenue sources as possible. And, for streamers, that inevitably means showing commercials. However, there’s a balancing act between offering a streaming service worth subscribing to and advertising experiences worth paying for.

There are lessons to be learned throughout the streaming ecosystem. One thing that experts agree on is that improved targeting is critical to attract brands and advertisers. Providing the insights that marketers want is essential for getting them to spend their ad dollars on streaming platforms.

Mixed revenue moves to the fore

The shift to a mixed model didn’t all happen this year, but these last 12 months feel like a point from which there is no turning back, not least because Amazon Prime Video joined Netflix in having an ad-supported offering. Other services have had them from the outset—a smart move given the high sign-up rates for ad-supported streamers.

Adding a cheaper ad-supported tier into the mix helps streaming services bring in the last holdouts and retain more of those that may be tempted to quit. To some extent, the companies actually want their customers to drop into the advertising tier because the more people seeing adverts, the more the streamers can charge for the spots.

Amazon faced a particular backlash when it launched its ad-supported tier on Prime Video this year. Unlike equivalent offerings on Netflix and Disney+, which make such tiers cheaper, Prime Video subscribers get adverts by default at the existing price and have to pay extra to not see them. To encourage retention when introducing an ad tier, companies must avoid making users feel like they are getting a degraded service or having a price rise forced upon them.

For Netflix, the addition of an ad-supported tier seems to be working. In the third quarter of this year, it added 5.1 million subscribers. The company said that in countries where the Basic with Ads tier is available, it accounted for over 50% of those taking out a subscription. This growth is crucial to Netflix because, while it might be the biggest streamer overall, it needs to find a way to bring that heft to its advertising offering.

A course correction

This is all despite the fact that, for years streamers (and Netflix in particular) worked hard to convince the audience that they wanted subscriptions instead of adverts. As Tom Harrington, Head of Television at Enders Analysis puts it: “Netflix had been telling its subscriber base for basically a decade ‘ads are the worst thing. You don’t need ads. Just pay us money.’”

However, after two bad quarters, the streamer changed its tune and launched the Basic with Ads tier in 2022. Harrington describes this as a “kneejerk” reaction. He believes that the Netflix ad product is not innovative. He also argues that traditional ratings arbiters produce more reliable data and provide a better understanding of who is actually seeing the adverts.

The lack of granularity remains a key problem among streamers as they try and draw in brands. Harrington explains that “Netflix doesn’t really know that much about its subscriber base” and argues that Netflix “is not set up” for advertising and rather rushed out its product.

The ad tools from Netflix and other streamers remain rather blunt and old-fashioned. These firms know which account played a show and which ads were served, but seemingly very little beyond that. Ollie Beckwith, Head of Digital Engagement at consultancy Sodali & Co. shares a similar view to Harrington.  He argues that other digital platforms might still be more useful to advertisers, despite the popularity of streaming.

“Even in an evolving cookie-less world, social channels like LinkedIn have grown to reach users based on highly detailed demographic variables,” he said. “On the flip side, despite Amazon owning Amazon Web Services (AWS), a platform that collects and delivers data and insights, the targeting capabilities on Amazon Prime Video are too broad to have a meaningful impact on corporate individuals, the same can be said about advertising on Apple TV.”

Thus, it is critical that streamers work to improve their targeting capabilities to stay competitive in the digital ad space. AI is likely to play a significant role in this. Spotify has already incorporated it and other platforms need to focus on an effective rollout of ad-related AI technology for everything from operations to creative.

Offer meaningful advertising opportunities

Jayesh Rajdev, Controller of Advanced Advertising at ITV, a Public Service Broadcaster (PSB) in the UK, pushes back against the narrative that streaming ads are inefficient. He says that the partnerships his company has with credit ratings agency Experian and major supermarket Tesco help it provide its advertisers with meaningful targeting.

He explains that ITV has “a really well-established partnership with Tesco where we’ve matched [streaming service] ITVX users to Tesco Clubcard holders at a registered user level. So, you’ve got the biggest viewer graph, if you like, matched to the biggest shopper graph.” Ultimately, the ITV ad innovator argues that the “ability to build an almost funnel centric approach to how you use or deploy your TV advertising has become really powerful.”

Things are moving forward too. “We’re evolving from attributes to attributes plus intent,” he says. I.e., instead of just knowing characteristics of the person with the account, they can identify some shopping intentions too. This is going to be another crucial thing for any streaming platform to develop moving forward.

Streaming advertising opportunities ahead

Given the developments we’ve already seen over the last 12 months, the year ahead in streaming advertising is likely to be a fascinating, and rapidly evolving, one. Making advertising more interactive will be one area of focus for the industry.

Mike Caprio, SVP, GM Global Advertising at unified video tech platform JWP Connatix believes that in 2025 we will see “the fusion of commerce and video as payment processors like PayPal and eCommerce platforms like Shopify enter the fray. Shoppable video—with seamless purchase integrations—emerges as a critical tool for performance-driven campaigns.”

Rajdev reveals that ITV is “about to launch our own really pioneering lead gen ad format that is all remote control initiated for the viewer, and a really slick experience that enables our to convey interests in an ad on ITVX really, really quickly and in a super, super slick way.”

Another key area of opportunity is sports, where viewers are generally used to, and accepting of, advertising. “Sports will serve as a huge opportunity for the growth of ad-supported streaming in 2025,” according to Keith Bedford, General Manager EMEA of streaming tech company Wurl.

“As studios and sports broadcasters struggle to tie in major upfront deals and connect with younger audiences, new models for revenue and content discovery will be required,” adds Bedford. “Short-form video could be one way we start to see sports content companies garner interest and boost engagement for their long-form and TVOD [transactional video on demand] businesses.”

One thing is clear, from adding interactivity to improve targeting, those offering ad-based streaming platforms are going to have to keep innovating if they want to draw in marketing dollars from big brands. Despite the fact that streaming seems to edging closer to classic television experiences (and business models), today’s brands expect to know their money is being spent wisely, and streaming platforms will need to prove it.