Media channels, more than ever before, need to develop consumer relationships throughout the funnel. To do this, they must focus on providing trustworthy content relevant to users as well as context relevant to digital advertisers. The fact is that not all content is equally trustworthy. Marketers who use reach and viewability as their key criteria need to factor trust into their media planning equation.
The new edition of Adtrust’s research, The Company You Keep, offers the latest findings about consumers’ trust in media and the impact of context on digital advertising. The study, based on 4,000 Australian adults, measures consumer trust in content and in advertising being carried by the medium. The study measures the influence of the environment on the advertising on it. The greater the trust in content, the greater the trust in ads, the greater the drive for purchase intent. Yes, environment matters.
The study measures the trust net score (TNS). This measures people’s distrust as well as their trust. The score subtracts the number of consumers who do not trust content (or ads) from the proportion that do trust. For example, if 45% of consumers trust radio content and 20% do not, the net trust score for radio content is 25%.
Among all media (online and off), newspapers earn the highest trust net score (TNS) for both content (48%) and ads (38%). Among digital media sites, news sites earn the highest TNS in both trust in content (34%) and trust in ads (23%). Social media sites earn the lowest TNS in both trust in content (-20%) and in trust in ads (-28%). Importantly, consumers’ trust in news media’s content and advertising has continued to increase over previous studies.
The study asks additional trust-oriented questions about Facebook. The social platform is distrusted more now than it was six months ago. In fact, more than half of all Australians (58%) report that they now trust Facebook less than last year. Further, only one in 10 Australian adults (14%) agree that “I trust the information provided in advertising on Facebook.”
The Adtrust research one again finds that trust of the advertising environment, the place where the ads appear, impacts advertising effectiveness and purchase intent. It reiterates the importance of marketers advertising in a clean environment with trusted publishers.