Brand safety measures are a key concern for advertisers given recent headlines highlighting safety limitations in the programmatic advertising buying process. Advertisers and brand marketers often resort to open exchanges and ad networks for large volumes of inventory and to reach demographic targets. As a result, their ads may be found next to offensive or inappropriate digital and video content. The CMO Council, in partnership with Dow Jones, examines the impact of unsuitable ad placement on consumer satisfaction and perception of digital advertising in their research report “How Brands Annoy Fans.”
To provide context, the research also provides insights on the consumers’ view of the digital content environment. A full three-quarters of the 2,000 consumer respondents surveyed in North America and in the UK report that they are concerned with the growing number of fake and biased news sites. Further, consumers surveyed rank social media last among their five most trusted information channels, following friends, TV, search engines and newspapers. As a result, 60% of respondents now seek their content from brand sites with trusted content.
These findings indicate that environment impacts the overall advertising experience. Most consumers (88%) state a negative advertising experience may make them think differently about the advertised brand. Nearly half of all consumers (48%) indicate they would rethink purchasing brands or would boycott products whose ads appear alongside digital content that offends or concerns them. Further, 38% report they would lose trust in a brand that advertises next to objectionable content.
Importantly, ad placement in specific channels has a direct impact on how consumers perceive those brands. Additional findings on the effect of ad placement on consumer intent include:
- 64% of consumers state they respond better to ads delivered from a trusted news site than those that appear on social media or search.
- If ads are near to objectional content, 37 percent report it changes how they think of the brand, and 11% state they will boycott the brand.
Advertisers and programmatic platforms need to take these findings to heart as consumers are ready and willing to their business elsewhere. Importantly, where marketers run their ads is just as important as the ads themselves. Brands need to ensure their ads are adjacent to appropriate content among trusted-brand websites in well-lit environments.